“Those who do not learn from history are doomed to repeat it.”
This George Santayana quote is one of the most famous in the world, yet we constantly see organizations making the same mistakes that others have made before them. In an article originally written for his own newsletter and reprinted in the most recent Crisis Manager, Australian crisis management professional Tony Jaques looks at one particularly bad move that’s been repeated several times in the fast food industry, each time with disastrous results.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com/