One company is now facing even more trouble – the BBC is reporting that the Bremen-based Marco Polo, a Transocean Tours vessel, was held for three days at port when hundreds of passengers and crew fell ill with a nasty stomach flu. One passenger described the situation:
Mr Cloke told BBC Scotland: “Management I have to say was poor, it was really poor.
“I have never been through such a traumatic experience.
“It felt like you were sitting on a hospital prison ship waiting to get sick – death row if you like.”
With so many crises in recent memory having to do with disease, there absolutely no reason to not include the possibility in your crisis management plans. In an already-down and extremely competitive market, this negative publicity could harm Transocean Tours badly.
JB
Jonathan Bernstein
https://www.bernsteincrisismanagement.com/