Below you'll find a list of all posts that have been tagged as “reputation management”
The risks that come with working “in the cloud” Many organizations are making use of cloud storage to facilitate a global workforce and simplify sharing and storage, but far fewer are implementing crisis prevention plans to keep this double-edged sword from slicing them wide open. Security firm Adallom recently published …
CNN takes a jab at members of Congress and their frequent self-imposed crises Lawmakers have been landing themselves at the center of scandal since, well, forever. While in the past rumor and innuendo swirled around the Washington elite, the digital age has brought their bad behavior into the limelight. To …
Any PR is good PR? Think again. Recent years have seen the old adage, “any PR is good PR” disproven on a regular basis, and the story of Seaworld in the wake of “Blackfish”, the documentary that cast a dark light on the park’s operations, is another prime example. SeaWorld …
Poor communication in the wake of crisis can quickly lead to catastrophe Takata, the company behind the faulty airbags that have led to widespread vehicle recalls, was already taking serious heat from its clients. Now, allegations from former employees that executives ordered technicians to destroy the results of tests conducted …
Seeing is believing when it comes to having competence and confidence to get the job done World-class athletics are not only about the physical battle, but the mental game. A perfect example is Arthur Ashe, who combined extraordinary talent with superb understanding of a winning mentality to break barriers and …
A small change that resulted in a massive improvement in communications We wrote about Home Depot’s initial crisis management for its recent data breach and how it was lacking in compassion, and it looks like the company’s learned something from the experience. Following the announcement that the company had also …
Your good name has never been more valuable You’ve probably never heard of Abbott Laboratories, an American pharmaceutical and healthcare product company, but considering the fact that it spans some 130 countries and can boast revenues of over $30 billion annually, it’s fair to say that it’s a massive, successful …
Losing trust before you get off the ground can be devastating Mobile payment is a hot field right now, and it looks like whoever comes out as the clear favorite is going to reap serious benefits. One newcomer to the field, CurrentC, has already encountered a major hurdle in the …
Handled well, crises can leave you stronger in the end Norman Cousins was an American political journalist and world peace advocate whose empathetic views on the human condition I greatly admire. This same empathetic viewpoint is priceless in crisis management, as you can see from the quote below: “Man is …
Crisis management tips for emergencies both supernatural and of this Earth No matter what types of emergencies your organization may face, there are some basic steps anyone can take to get ready. The folks at Omnilert know that, and to help they’ve put out a new white paper titled, “Combating …
The best crisis management in the world can’t help if you don’t fix the root of the problem When it comes to crisis management, messaging and tactics can be used to mitigate damage and alter stakeholder perceptions, but there’s one simple fact that is often overlooked – you have to …
A sign of deeper institutional issues? It’s not exactly a secret that star school athletes are frequently given special treatment, and we’re surprised that it hasn’t created scandals for more educational institutions. Some of that may be changing though, after revelations of academic scandal dating back nearly twenty years at …
Are teen deaths a sign change is coming too slowly? Between September 26 and October 3, three U.S. high school football players died in three separate states. Of course this caught the attention of the national media, especially given the raging debate over the past few years of the safety …
The crisis management wisdom of Aristotle It’s always incredible to read a statement made thousands of years ago and find it completely relevant to your life today. This week’s Crisis Management Quotable, from famed Greek philosopher Artistotle, is definitely one of those. “Think as wise men do, but speak as …
You didn’t really think we’d get through a full week without a data breach story, did you? Yesterday saw Sears Holdings Corp. announce a data breach at its Kmart stores with the statement below, posted to the Kmart website: Did you spot the element that was missing from this message? …
