Below you'll find a list of all posts that have been tagged as “reputation management”
Another nominee, and a personal crisis management lesson for the young’uns While we certainly knew there were a lot of social media mistakes happening all around us, the launch of the Weiner Awards has resulted in our being told of an absolutely staggering number of outrageous incidents requiring serious crisis …
[From the editor: This article, originally printed in Tony Jaques’ Managing Outcomes newsletter, breaks down the incredible series of crisis management failures from New Zealand dairy giant Fonterra during its botulism-in-milk-powder crisis.] The independent report into the ‘botulism-in-milk-powder’ crisis at New Zealand dairy giant Fonterra is a searing assessment of …
Could the President REALLY have been foolish enough to shoot this selfie ? You would expect the President of the United States to be well-versed in the ways of decorum and aware of the image he’s projecting ANYTIME he’s in public – especially when it comes to events like, say, …
Great example being set by the government org The Center for Disease Control and Prevention has really taken the lead when it comes to government organizations getting on board with online crisis communications and crisis management. For years now, the CDC has been exemplary in its use of web-based education …
A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the NY Times, and then one of its vehicles caught fire after a collision and video of the event quickly went viral. What do you …
Your efforts are far more effective if you know what you’re working towards It really is incredible how much wisdom from nearly 2,000 years ago can still apply so perfectly to business today. Take this quote from Lucius Annaeus Seneca, the famed Roman philosopher celebrated in the writings of Dante, …
Lack of proper prevention practices led to loss of life Incidents like the devastating explosion at a Texas fertilizer plant are exactly why we push the idea of planning for crisis management so hard, and so often. As was suspected when the federal investigation began months ago, the plant has …
Terrible handling of a huge disaster When you choose to ignore a crisis and bury your head in the sand, you need to remember what part of you is sticking up for the world to see. Obviously nobody at the North Dakota Health Department got the memo on that one, …
Crisis management mistake exposes antiquated thinking at the international airline The recent Thai Airways mishap, in which a jet skidded off of a Bangkok runway, isn’t terribly unusual for an airline. Don’t get us wrong, any incident involving even a minor plane crash is going to attract coverage, but it …
Taking time to listen has a major benefit Welcome to another Crisis Management Quotable! This time, our lesson is brought to us by a legendary judge, one who served as Chief Justice of the United States for 30+ years, The Honorable John Marshall. If you’re looking for someone qualified to …
Rough seas lead to valuable lessons Learning vicariously through others who have endured crises is one of the very best (and least painful) ways you can better your own crisis management ability. Early this year we wrote, repeatedly, on Carnival Cruise Lines’ failures to do proper crisis management, but they …
Perhaps the airline has learned from painful experience Could it be that United Airlines has learned something from the series of crisis management mistakes it’s made over the past couple years? The company accidentally priced some fares at $0 on its website recently, which meant an unspecified number of customers …
Ugly voicemail sparks full-fledged investigation of bullying complaints The NFL’s Miami Dolphins are in full-on crisis management mode following revelations of excessive bullying of rookie players by veterans on the team. The situation came to light after rookie lineman Jonathan Martin left the team, citing mental issues caused by veteran …
Without a strong reputation, your organization is in serious trouble We have a saying that is core to our crisis management, and really, business as a whole, philosophy – “your reputation is your most valuable asset.” Never has this been more true than in the past few years, and as …
We don’t envy the crisis management team in this case Some people simply should not act as spokesperson for your organization. Unfortunately, when that person is your CEO, dissuading them from granting interviews may be difficult at best. Lululemon’s CEO Chip Wilson landed his company, which is still in recovery …
