Walmart’s iPad Abuse Crisis

Posted on: 27, Nov 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, iPad, Jonathan Bernstein, online reputation management, public relations, Reddit, reputation management, social media Leave a Comment

Ugly employee actions create reputation management crisis for retailer We’ve seen a growing number of YouTube-based crises created not by the actions organizations themselves, but those of employees. Domino’s was one of the first high profile cases, and this month Walmart joined the list. Four employees of a Pikeville, Ky. …

Alleged Delta Employee’s Reddit Posts Create Crisis Management Stir

Posted on: 23, Jul 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, Reddit, reputation management, social media 1 Comment

Respond when your reputation’s threatened The popularity of social media has certainly opened up organizations to new types of crises. For a perfect example, take a look at how a poster on Reddit.com, claiming to be a Delta Airlines employee, responded to a complaint about poor baggage handling: “People get …