Samsung Extinguishes Galaxy Note 7, Permanently

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Say farewell to our flame-prone friend After months of Galaxy Note 7’s bursting into flames, even after swapping battery suppliers and making major changes to the device’s firmware, Samsung announced yesterday that it was permanently calling it quits on production and sales of its flagship smartphone. A serious of crisis management failures – …

Internet of Things Helps Food Industry Crisis Management

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Smart sensors help prevent foodborne illness crises and loss We’ve discussed the crisis management risks that accompany the “Internet of Things”, or linking of just about every device to the ‘net. Despite those dangers, the IoT also brings opportunities to prevent and spot risks before they become major problems. In the wake …

The Never Ending Takata Recalls

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If the damage is constantly coming in it’s impossible to recover The Takata airbag recalls keep on coming. It seems we’ve heard about yet another set of vehicles to be included every few months since late 2014 at least, with the latest announcement calling in approximately 331,000 Toyota vehicles. Here’s …

Tesla Goes Above and Beyond in the Name of Safety

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Putting customers (and reputation!) first in the midst of industry-wide concerns Tesla Motors already has a reputation that far outshines its competitors. Its emphasis on service and customer care has supplemented the straight-out engineering power of the company as its been demonstrated time and time again. In an era where …

Is Volkswagen Engineering a Crisis Management Plan?

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Things are cranking over slowly, but the automaker is showing it’s ready to face the problem it created Volkswagon’s reputation (and stock price) took massive damage as a result of the revelation it had cheated U.S. emissions testing by programming its diesel-powered vehicles to perform differently when attached to diagnostic …