Below you'll find a list of all posts that have been tagged as “public relations”
Twitter Crisis Comms Still Lack Ingredient We’ve criticized Twitter in the past for its robotic crisis communications, which regularly lack any semblance of the human touch that is practically demanded these days. Oh, you’ll certainly receive notification if, as in the example below, your information may have been compromised, but …
Stick to Crisis Management 101, admit your mistakes When it was announced that traces of the agricultural chemical DCD had been discovered in milk powder produced by New Zealand dairy company Fonterra, and, even worse, that Fonterra had discovered the problem months before it became public knowledge, it created an …
Why you need to include media training in your crisis management prep Knowing how to handle media relations is one of the core components of crisis management, but to this day there are very few organizations that really take it seriously. In a recent case study, published on Ragan’s PR …
No playing ostrich with this one, crisis management is needed, and fast The story of the young woman who disappeared late last month and was found dead in a hotel’s water tank this week is still being unraveled, but what’s certain is that the Cecil Hotel, located in Los Angeles’ …
Silence is a major crisis management no-no In case you’ve missed the social media headlines of the past couple days, the Twitter feeds of both Burger King and Jeep were compromised, big time. Burger King was the first to be hit, and the hacker (or hackers) gleefully defaced its profile, …
Errant tweets, offended followers and weak crisis management – a bad combination The city of Vaughan, located a bit north of Toronto, was the latest organization to find itself in crisis as a result of rogue tweets. Last week, in the midst of a snowstorm, the following tweet went out …
What crisis management steps should EU meat producers take as scandal grows? [WARNING: The following blog post may contain puns dangerous to one’s sanity.] As British police and regulators raid meat processors and slaughterhouses with unbridled enthusiasm, and French prosecutors open a formal judicial investigation into whether there was fraud …
You can defuse many crises just by saying, “We hear you.” These days, it’s just as likely that a stakeholder with a question is going to turn to social media as pick up a phone and call your customer service line. Yet statistics show that some 70% of inquiries from …
Google caught tracking UK users after being busted in the States If you use any one of the massively popular i-products, we’d just about bet our hats that you’re accessing Google through Apple’s Safari browser on a regular basis. Whether looking up sports facts, driving directions or the best place …
News outlets pile on leafy greens following findings from the CDC If we were spinach farmers, we’d be calling a crisis management firm today. In an example of how the way news is reported can create crises, most major news publications this week ran a story on the CDC’s latest …
Airlines conducting crisis management on the ground as well There has been much ado about Boeing’s crisis situation following the grounding of its 787 Dreamliners, but what about early adopters of the aircraft, like Japan’s All Nippon Airways? In a recent Bloomberg article, Chris Cooper and Kiyotaka Matsuda spoke with …
Vendors in crisis management mode after horse meat found in “beef” burgers Last week many shoppers in the UK and Ireland were dismayed to hear that they very well may have eaten horse meat when consuming what they believed to be pre-made beef burgers sold in several popular supermarket chains. …
New documents further damage an already-battered reputation As a result of ignoring the basic tenets of crisis management, not to mention human decency, for years the Catholic church takes a major reputation hit every few months as new revelations expose the scope of child molestations by clergymen, as well as …
Editor’s note: In this post, which originally appeared on the Triad Strategies blog, Rick Kelly perfectly describes the situation Lance Armstrong finds himself in following his doping confession, as well as the opportunities that lie ahead of him should he be up to the challenge. An Alpine Road to Redemption …
The incident is over, but the crisis has just begun Most organizations understand the need to have crisis management plans to cope with immediate issues like fires, machinery failures or violence in the workplace. However, crises aren’t over just because the incident’s drawn to a close. In fact, they’re only …
