Below you'll find a list of all posts that have been tagged as “public relations”
Communicating with humility is key in times of crisis You would expect big CEOs to have learned from Tony Hayward’s mid-spill yacht race debacle, but many still don’t seem to understand that how they conduct their personal lives is equated directly to how much they care about the crisis their …
An ugly joke and no crisis management leaves the network deluged in social media hate NBC’s annual New Years Eve bash was tainted by a thoughtless, tasteless, and downright stupid joke cracked by comedian Natasha Leggero, a guest on the show. We’ll let you see the clip first, then talk …
Burger giant can’t seem to get things right when it comes to the web McDonald’s can’t seem to figure out web content, and whether it’s just bad luck and repeated misunderstandings or a sign of just how out of touch company leadership is, having to repeatedly do crisis management for …
The way it’s delivered can make or break any communication What was it about the ancient world that led to so many great insights into human nature? We’d venture that it had a great deal to do with the fact that there were no glossy ads, TV broadcasts, Twitter campaigns …
A healthy dose of doubt will stop many crises before they start It feels great to have everybody agreeing with you constantly…until those yes men nod their heads to a decision that lands your organization in ruins. When you’re talking crisis management musts, the doubting Thomas is one man you …
The retail behemoth is taking on negative social media sentiment Even organizations that have embraced social media are still unsure as to how to best cope with negative comments online. While it’s commonly accepted that you can ignore those who are simply out bash you, or troll, what happens when …
Your voice isn’t the only thing that speaks when it comes to crisis communications While the words you choose certainly do matter when it comes to crisis communication, the way you hold yourself, your facial expressions, appearance, even what color tie you choose, all make a drastic difference in how …
[Editor’s note: Reader Kim May pointed us to this story of the latest crisis management tactic being employed by Tesla Motors as it fights for acceptance among regulators and the public.] Electric carmaker Tesla Motors has been under (pardon the pun) fire since YouTube video of one of its vehicles …
[From the editor: This article, originally printed in Tony Jaques’ Managing Outcomes newsletter, breaks down the incredible series of crisis management failures from New Zealand dairy giant Fonterra during its botulism-in-milk-powder crisis.] The independent report into the ‘botulism-in-milk-powder’ crisis at New Zealand dairy giant Fonterra is a searing assessment of …
Could the President REALLY have been foolish enough to shoot this selfie ? You would expect the President of the United States to be well-versed in the ways of decorum and aware of the image he’s projecting ANYTIME he’s in public – especially when it comes to events like, say, …
Great example being set by the government org The Center for Disease Control and Prevention has really taken the lead when it comes to government organizations getting on board with online crisis communications and crisis management. For years now, the CDC has been exemplary in its use of web-based education …
A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the NY Times, and then one of its vehicles caught fire after a collision and video of the event quickly went viral. What do you …
Does the Service have crisis management policies in place to cope with misbehavior? Another incident that appears to involve women, sex and booze is further damaging the reputation of the Secret Service, already threatened by revelations related to the scandal in Cartagena. The most recent trouble didn’t start on foreign …
JAL and ANA put unwitting civilian passengers through contested airspace China’s newly declared air defense zone over a disputed area of the East China Sea has drawn the ire of quite a few countries, including the U.S. and neighboring Japan. While it’s not surprising to see the U.S. continuing to …
Your efforts are far more effective if you know what you’re working towards It really is incredible how much wisdom from nearly 2,000 years ago can still apply so perfectly to business today. Take this quote from Lucius Annaeus Seneca, the famed Roman philosopher celebrated in the writings of Dante, …
