An Alpine Road to Redemption

Posted on: 19, Jan 13

Erik Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, PR, public relations, reputation management, Rick Kelly Leave a Comment

Editor’s note: In this post, which originally appeared on the Triad Strategies blog, Rick Kelly perfectly describes the situation Lance Armstrong finds himself in following his doping confession, as well as the opportunities that lie ahead of him should he be up to the challenge. An Alpine Road to Redemption …

When Apologizing isn’t the Best Crisis Management

Posted on: 14, Nov 12

Erik Bernstein crisis communication, crisis communications, crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management 1 Comment

It’s a rare and unenviable situation The pages of this blog are full of crisis management case studies where we recommend that organizations or individuals apologize for their actions, so much so that it might lead one to assume that there are no cases where it’s better to do the …