Below you'll find a list of all posts that have been tagged as “Jonathan Bernstein”
How do you excuse letting a kidnapper leave custody? When a man attempted to snatch a two-year-old girl from a Virginia Fashion Square mall while she walked with her parents, entering in a wrestling match with the father in the process, security officers came in to assist and managed to …
Leaked letter reignites reputation management crisis St. Louis University is facing a serious crisis, and to say that it’s not weathering the storm well would be an understatement. Early this fall SLU’s Faculty Senate and Student Government Association took a vote of “no confidence” against University President Lawrence Biondi, citing …
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
Hard evidence for the importance of fact checking Late last month a PRWeb press release went out stating that Google had acquired Rhode Island-based ICOA Wireless for some $400 million. It’s not unusual for the big G to pick up a smaller company, so what’s the problem? Well, how about …
Evidence of a lack of crisis management concern? Ranbaxy Pharmaceuticals Inc. is recalling more than 40 lots of atorvastatin pills — the generic version of the popular statin Lipitor — over possible glass contamination. Statins, or lipid-lowering drugs, are among the most commonly prescribed medications in the United States. The …
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
Ugly employee actions create reputation management crisis for retailer We’ve seen a growing number of YouTube-based crises created not by the actions organizations themselves, but those of employees. Domino’s was one of the first high profile cases, and this month Walmart joined the list. Four employees of a Pikeville, Ky. …
Strong crisis communication helps keep residents safe through the hurricane When Hurricane Sandy came down on New York, the city looked to its mayor for leadership, and he didn’t disappoint. Using all of his substantial crisis management skills, Mayor Bloomberg kept his constituents protected through the power of information. You …
Don’t fall into this common crisis management trap Every crisis presents an opportunity to learn, even if those involved choose not to take the lessons to heart. Fortunately, through case studies we can discover how to best conduct ourselves and our organizations in order to mitigate crisis management risks. In …
What crisis communications “must-do” did Twitter miss? If you have a Twitter account (and who doesn’t at this point?) you may have witnessed a bit of crisis management first-hand earlier this month. When a widespread security issue within the service put a large number of accounts at risk of being …
Chemical company does some quick crisis management after announcement drops early Double checking your work is always important, and it’s even better to get a couple of other people to look it over for errors. The core reason behind this, at least from a crisis management perspective, is not simply …
It’s a rare and unenviable situation The pages of this blog are full of crisis management case studies where we recommend that organizations or individuals apologize for their actions, so much so that it might lead one to assume that there are no cases where it’s better to do the …
Even Superman had a weakness Many individuals and organizations would like to believe that they are invulnerable. For some, the belief has been slowly built by success. Perhaps they’ve even encountered a few minor glitches that ironed themselves out, further encouraging the belief that nothing bad can really happen to …
Crisis management advice to protect you from dangerous conditions With nearly one million people still without power, not to mention the countless displaced by storm damage or flooding from Hurricane Sandy, virtually the entire East Coast is in crisis management mode. Compounding the situation is a wicked nor’easter that’s just …
Master this skill and boost your crisis management abilities Impressions are extremely important when it comes to crisis management, and the act of public speaking is perhaps the most vulnerable to creating the wrong one. There are those rare speakers that convey confidence and purpose while navigating the booby trap …
