Ohio Bank Ignores Crisis Management Basics

Posted on: 26, Jul 13

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, public relations, reputation management Leave a Comment

File this one under, “what were they thinking?” Once in a while we come across an organization that’s just plain asking for trouble. In this case, Wellston, Ohio’s First National Bank, whose president refuses to fully reimburse a woman after accidentally foreclosing on her home. Oh, and did we mention …

Crisis Management Quotables…on Reputation Repair

Posted on: 23, Jul 13

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, PR, public relations, reputation management Leave a Comment

Things that make you say, “HRMMMM…” Welcome to our new blog series, “Crisis Management Quotables.” There are an almost-unending number of quotes from throughout history that pertain to our field, and of course we’ve come up with a good number through our own experiences. Each time around we’ll share a …

Disaster Crisis Management in Your Pocket

Posted on: 22, Jul 13

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, disaster crisis management, disaster management, disaster preparedness, disaster response, Erik Bernstein, Jonathan Bernstein, mobile devices Leave a Comment

Apps aimed at turning your cell or tablet into a crisis management tool The average cell phone is no longer a one-trick pony, with even basic models delivering quality graphics and plenty of internet speed, and larger mobile devices really up the ante. Add to that the fact that no …

Crisis Management for Scary Android Security Flaw

Posted on: 18, Jul 13

Erik Bernstein crisis management, Crisis Prevention, Crisis Response, cyber threats, cybersecurity, Erik Bernstein, Jonathan Bernstein Leave a Comment

Major threat to popular mobile operating system It doesn’t get much scarier than this. Bluebox Security claimed to have discovered a vulnerability in Android’s security model that could allow attackers to convert 99 percent of all applications into Trojan malware. Google has told ZDNet that the hole has been patched …

No Carrot for FSA after Horsemeat Crisis Management Failures

Posted on: 17, Jul 13

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, horsemeat, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Smoldering crisis still remains six months after initial incident exposed Remember the horsemeat crisis? It dominated headlines for a while, but as the investigation dragged on and recalls dried up, the whole situation dropped out of public consciousness. Now, some six months after the initial announcements hit, a new report …

Asiana Digs its Reputation Hole Deeper By Suing KTVU

Posted on: 16, Jul 13

Erik Bernstein crisis communications, crisis expert, crisis management, Crisis Prevention, crisis public relations, Crisis Response, disaster crisis management, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management, strategic reputation management Leave a Comment

Attempting to shift blame is never a good crisis management strategy In a move that would leave any competent crisis management pro shaking his/her head in disgust, Asiana Airlines has announced it will be suing the TV station that mistakenly aired a list of false and offensive names said to …

Fact-Check Failure in Asiana Reporting Incident

Posted on: 15, Jul 13

Erik Bernstein crisis communications, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, fact checking, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management 1 Comment

Fact-checking is critical to crisis prevention Today’s rapid-fire reporting leaves more room for error than ever, especially since fact-checking is quickly becoming a lost art among members of the media. In an incident Friday that took a scene right out of the movie “Anchorman,” local Bay Area station KTVU-TV was …

How-To: Turning off Twitter Tracking

Posted on: 11, Jul 13

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, Twitter Leave a Comment

Make it easy for users to disable tracking services, or face potential reputation backlash as a result It seems like every brand wants to track our activities online, and people are sick of it! But, you may ask, if you’re not doing anything wrong, why are you worried? Consider this …

Crisis Management Advice for Golden Corral

Posted on: 09, Jul 13

Erik Bernstein crisis communications, crisis management, crisis management expert, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internal crisis management, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, strategic reputation management Leave a Comment

Buffet chain’s reputation on the line after disgusting video goes viral It’s a lesson we hammer repeatedly with clients and on this blog; the pervasiveness of cell phones means the question is not if your organization’s shady practices will be exposed, but when. Case in point, the latest viral video …

Exploding Tires Leave Pirelli Needing Crisis Management

Posted on: 05, Jul 13

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, PR, public relations, reputation management 1 Comment

Crisis management in the fast lane for Italian company When six racecars using your tires suffer not just flats, but massive blowouts that flung rubber and metal shrapnel into the path of other drivers, right in the middle one of the biggest races in the world, you’d better believe it’s …

Clorox’s Social Media Crisis Management #Fail

Posted on: 03, Jul 13

Erik Bernstein communications, crisis communication, crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Facebook, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management Leave a Comment

How did this one ever get the green light? In a move that’s making a serious run for “most preventable crisis of the year,” Clorox published an article on its Facebook page late last month that degraded the parenting skills of men in just about every way possible. Be prepared …

Social Media as a Crisis Management Tool

Posted on: 01, Jul 13

Erik Bernstein crisis communication, crisis communications, crisis management, crisis management tactics, Crisis Prevention, crisis public relations, crisis resources, Crisis Response, Erik Bernstein, Facebook, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, Twitter Leave a Comment

Crisis management and social media go hand-in-hand Just about every plan we put together these days includes aspects of social media crisis management. Presenting a variety of platforms and utilities that are perfect for communications, reputation management, monitoring stakeholder sentiment and a host of other specialized uses. Add to that …

My Intelligence Cover Was Blown by a Well-Intentioned Whistle-Blower

Posted on: 28, Jun 13

Jonathan Bernstein crisis management, Jonathan Bernstein 3 Comments

Are we seeing the whole elephant, or just the trunk? In early 1973, as a 22-year-old Army enlisted man in the Cold War era, I volunteered to work undercover against an East German-funded front group based in Heidelberg, Germany. I operated under the supervision and direction of the 66th Military …

5 Crisis Management Questions for Jonathan Bernstein

Posted on: 20, Jun 13

Erik Bernstein crisis communication, crisis communications, crisis consultant, crisis expert, crisis management, crisis management consultant, crisis management expert, crisis manager, crisis planning, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internal crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management Leave a Comment

Bernstein Crisis Management president shares valuable insight in latest interview We were honored recently to have the Baltimore Sun’s Candy Thomson sit down with our very own Jonathan Bernstein for an interview as part of the paper’s “5 Questions” series. The BCM Blogging Team https://www.bernsteincrisismanagement.com/

Cubs Player’s Twitter Complaints Cost Him

Posted on: 19, Jun 13

Erik Bernstein crisis management, Crisis Prevention, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, strategic reputation management Leave a Comment

Personal Crisis Management 101: Don’t trash talk your employer online! It continues to amaze us how prominent individuals post on social media as if nobody else is watching. News flash: EVERYONE is watching! Just look at the case of former Chicago Cubs third baseman Ian Stewart, who further reduced his …