Below you'll find a list of all posts that have been tagged as “Erik Bernstein”
We share the crisis management steps they should be taking Details are emerging in the case of the Maryland bishop who struck and killed a bicyclist while drunk driving this past December, and although church leadership has taken a step in the right direction by sharing some details, it’s not …
It doesn’t take a hardened criminal to steal your data Public wi-fi networks are everywhere, from coffee shops to entire metro areas. They’re also astoundingly easy to hack. In an eye-opening experiment out of the UK, one security researcher turned a 7-year-old loose on a hotspot with nothing but a …
Failing to anticipate public reaction is a costly oversight Domain registrar and Web host GoDaddy has a history of questionable taste for its ad campaigns, and its latest addition, axed after uproar from stakeholders, looks to have been a costly mistake. The ad, which features a lovable puppy making his …
[Editor’s note: The below article, originally published in the Managing Outcomes newsletter, is an excellent look at the hot topic of cybersecurity from our colleague and frequent contributor Tony Jaques.] 2014 was a landmark year for cybersecurity, which saw a real change in reputational risk for corporations and other organisations. …
A scramble to prepare for this historic storm A massive blizzard is set to hit the Northeast today, and everyone from local governments and businesses to just about every major airline are putting crisis management plans into action. With three feet of snow expected to bury major metropolitan areas including …
With convenience comes danger Smartphones have gone far past being a fancy means of communication. They are our bank tellers, our maps, our offices-away-from-the office, and so much more, and all of this increased functionality is made possible by the use of apps. Pretty awesome, right? Not so fast…our colleague …
It’s important to test your communications to see how they sound coming out of your mouth before sharing in public We return to our Crisis Management Quotables with a line from a great thinker. Herman Hesse authored, among other works, Steppenwolf, Siddartha, and The Glass Bead Game, and left a …
Are the programs you use to work leaving you vulnerable to attack? Publicly held companies are being ranked, both by stakeholders and the SEC, on their ability to prevent and withstand cyber attacks. Although most have put some form of security measures in place, the experts at Veracode say software …
Evidence of the need to watch the horizon for emerging risks to your organization British prime minister David Cameron has proposed new legislation aimed at combating terrorism that would allow British intelligence agencies to intercept and decode messages between suspects. We aren’t here to speak about the politics of this …
Doing the right thing could sway fence-sitters and restore the faith of fans, but it will take a hefty dose of honesty and humility The saga of Alex Rodriguez has been one full of ups and downs, with repeated mea culpas and seeming returns to normality, followed by yet more …
New ads of questionable value to airline’s reputation JetBlue has used clever PR tactics to make a name for itself in the crowded airline industry, but its latest efforts may be causing more harm than good. Take a look at these two videos, shared via Twitter by @JetBlue, and we’ll …
Knowing how media will change and grow is key to being positioned to use it effectively Keeping tabs on the changes to the tools we use every day is part of staying prepared to deliver the best crisis management possible. Of course, what tool has made more of an impact …
Caught in a potentially shady situation, Gogo’s crisis management doesn’t hold up In-flight Internet provider Gogo was caught in a major no-no this week when a traveling Google engineer disovered it was issuing faked SSL certificates for YouTube. SSL certificates are part of the technology that is supposed to ensure …
Proof that reviews and the reputation they create have an impact on your bottom line Although it’s widely accepted today that positive reviews are important, for many businesses spending time and money on managing those reviews is an afterthought. To illustrate just how important managing your online reputation really is, …
A decent response that lacked one critical ingredient It appears we can belatedly add Chik-Fil-A to the list of organizations hacked in 2014, as reports have emerged stating the fast food chain was bleeding data from Dec.2, 2013, to Sept. 30, 2014. To its credit, Chick-fil-A did release a statement …
