The Crisis Show Ep. 10 – Akin, West Nile, Sports Crises, and that’s not all!

Posted on: 24, Aug 12

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Karen Freberg, online reputation management, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

In the latest episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes welcomed guest Karen Freberg, assistant professor in Strategic Communications at the University of Louisville and adjunct faculty member for West Virginia University. The crisis management mishaps continue to roll in, and we covered the …

Progressive’s #Crisisfail

Posted on: 15, Aug 12

Erik Bernstein crisis communications, crisis management, crisis public relations, Crisis Response, online reputation management, Progressive, public relations, social media Leave a Comment

Don’t let lawyers control your crisis management Progressive has made a fortune branding itself as the “everyman” of the insurance world with its kitschy commercials, but a major crisis management failure has caused the brand harm it could have avoided. At the heart of the controversy is a Tumblr created …