Below you'll find a list of all posts that have been tagged as “Crisis Response”
Don’t search this one before breakfast A NSFW video of a man urinating on a conveyor belt at Kellog’s Battle Creek, Michigan facility is making the rounds this week. Little is known about the incident and Kellog’s is offering up the standard line to press, with variations of “Kellogg takes this …
If the damage is constantly coming in it’s impossible to recover The Takata airbag recalls keep on coming. It seems we’ve heard about yet another set of vehicles to be included every few months since late 2014 at least, with the latest announcement calling in approximately 331,000 Toyota vehicles. Here’s …
Attack in the Ukraine raises serious questions about U.S. security The cyberattack that caused blackouts for hundreds of thousands of Ukranians in December is raising serious crisis management concerns here in the States. CNN’s Evan Perez reports: A U.S. official close to the investigation said the power outage was caused …
Looking to the future The field of crisis management is constantly changing. Whether it’s the technologies we use, the tactics we employ, the audiences we communicate with, or who makes use of our services, even the most experienced find themselves looking toward the future and wondering, “What’s next?”. Awareness of …
A partial response leaves plenty of room for problems What happens when a supposedly trusted piece of software creates a major vulnerability in the systems on which it’s installed? Is the software’s publisher responsible? And, if so, what actions should they take? Over the weekend details emerged about the dangers …
Spiking someone’s drink is no laughing matter Bloomingdale’s had a lot of ‘splainin to do after a ridiculously inappropriate ad ran in the store’s new holiday catalog. Take a look and we’ll dive in after the jump: Yes, this is a real ad that was undoubtedly created by a …
Sharing valuable lessons with the community As announced recently, we decided to start giving away the formerly $10 PDF version of Jonathan Bernstein’s media training manual, Keeping the Wolves at Bay. Now, from Bernstein Crisis Management’s Home Page, you can choose to download the media training manual or any of these …
One of the most difficult situations in crisis management Sometimes, operational concerns mean difficult decisions have to be made. Layoffs may be the case to demonstrate this. No matter how necessary cutting numbers from your workforce may be, the personal impact on the lives of those who have served your company makes …
Thoughts on the future of our field There’s no doubt about it – the pace of crisis management is growing ever faster. The “as-it-happens” nature of reporting and related decline in journalistic ethics. The ease and sheer speed of self-publishing via platforms like YouTube. Even interest in the crisis management process …
Building trust is a must if you want communications to be effective A quote I came across from Dr. Stephen Covey, author of the famous “The 7 Habits of Highly Effective People”, really got me thinking. Too often, those at the center of crises mistakenly believe their stakeholders have an obligation …
Coping with a now-common crisis is more pricey than ever Whether you’re prepared or not, you will spend money and lose reputation when your data is exposed. The question is, will it be the minimum you could have paid, or will you join the ranks of those helping to push …
Things are cranking over slowly, but the automaker is showing it’s ready to face the problem it created Volkswagon’s reputation (and stock price) took massive damage as a result of the revelation it had cheated U.S. emissions testing by programming its diesel-powered vehicles to perform differently when attached to diagnostic …
Worker exploitation, wage fixing, and a lax crisis response create massive backlash against 7-Eleven Australia While 7-Eleven remains a ubiquitous part of American culture, the buzz surrounding the brand has taken a serious dive down under. A joint investigation by Four Corners and Fairmax Media found evidence of systemic wage …
Put your conflict readiness to the test When we talk conflict resolution we’re referring to something far beyond basic people skills or managerial ability. Here at Bernstein Crisis Management, we call it Human Factors in Crisis Management. Higher-ups at most organizations will tell you they’re good at handling conflict, but …
Why Jared won’t dethrone the sandwich king [Editor’s note: Subway found out first-hand the dangers even a seemingly clean spokesperson can suddenly present, and caught a lot of flak as a result. In this guest post, Andrea Obston explains why, despite the serious hurdle, Subway’s gonna be just fine.] Kudos …
