Below you'll find a list of all posts that have been tagged as “Crisis Response”
Stop trouble the smart way – by not letting it start in the first place There’s a reason we’re quite fond of the saying, “the best form of crisis management is crisis prevention.” Sure, the big publicity comes from swooping in to salvage a disaster in progress, but few realize …
If you’re caught, pay the price, or risk your reputation It’s well known that many countries around the world use and accept bribery so openly that it’s all but an official part of the business culture, but that doesn’t make the consequences any less damaging when an organization gets caught …
Wily protestors turn Facebook app against company, creating need for crisis management An attempt to engage consumers via Facebook backfired for Cheerios last month when anti-GMO protesters turned the company’s new custom app to their own purposes. The protestors flooded Cheerios’ page created with the app originally intended to foster …
New threats hold potential to create crisis management woes As computers and mobile devices continue to become deeper entwined with all aspects of our daily lives, the potential dangers presented by cybersecurity breaches become exponentially more worrisome. Cyberheist News recently published its “13 Predictions for 2013,” and below we have …
Avoid sexism in messaging, or find yourself knee-deep in crisis management With the U.S. women’s rights movement approaching 165 years in action, one would expect organizations to assiduously avoid sexist comments in their communications. Of course, if every organization did the right thing, then what fun would we have writing …
Don’t make promises you can’t keep, or you’ll find yourself in need of more crisis management Make sure that you are realistic with your planning, and with the promises that you make to your customers and suppliers. It is better to keep customers informed with regular updates explaining exactly what …
Crisis communication from the health-centric grocery chain in response to biosolids controversy We know more about the food on grocery shelves today than ever before because instead of buying whatever produce or meat is in front of them, consumers are asking questions and demanding answers. The most recent stomach-turning fact …
Editor’s note: The following guest post from crisis management expert Rick Amme was written several months before Newtown. In his own words, “Unpleasant as this is, it is something you have to think about in a position of leadership: prevention, not just response, when it comes to shootings in the …
Will an atypical crisis management plan help preserve the organization’s reputation? In the wake of the tragic killings in Connecticut, there has been a remarkable silence from the National Rifle Association. The typically vocal organization has shut its Facebook page down, ceased updating its Twitter feed and definitely isn’t returning …
How do you excuse letting a kidnapper leave custody? When a man attempted to snatch a two-year-old girl from a Virginia Fashion Square mall while she walked with her parents, entering in a wrestling match with the father in the process, security officers came in to assist and managed to …
Leaked letter reignites reputation management crisis St. Louis University is facing a serious crisis, and to say that it’s not weathering the storm well would be an understatement. Early this fall SLU’s Faculty Senate and Student Government Association took a vote of “no confidence” against University President Lawrence Biondi, citing …
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
Evidence of a lack of crisis management concern? Ranbaxy Pharmaceuticals Inc. is recalling more than 40 lots of atorvastatin pills — the generic version of the popular statin Lipitor — over possible glass contamination. Statins, or lipid-lowering drugs, are among the most commonly prescribed medications in the United States. The …
Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
Ugly employee actions create reputation management crisis for retailer We’ve seen a growing number of YouTube-based crises created not by the actions organizations themselves, but those of employees. Domino’s was one of the first high profile cases, and this month Walmart joined the list. Four employees of a Pikeville, Ky. …
