Below you'll find a list of all posts that have been tagged as “Crisis Response”
Ever since the early days of Bernstein Crisis Management we’ve referred to much of what we share with readers as, “for all crisis managers, whether it’s in their job description or not”. While we know most of the folks who wind up on our site are wearing other hats in …
[Editor’s note: This post is quite interesting as it examines a topic that’s not often approached in the public eye. If a company in crisis knows it’s going out of business regardless of how things play out, how should crisis communications be approached? What are your obligations, and what’s …
As the wave of #MeToo allegations rolls on and major bad guys like Epstein grab headlines, Bernstein Crisis Management president Jonathan Bernstein shared thoughts with MarketWatch on how some of these folks have managed to continue operating in public after being busted for egregious offenses, why the same tactics …
This guest post comes to us from expert consultant, Bernstein Crisis Management team member, and founder of Jon F. Harmon Strategic Communications, Jon Harmon! When a sudden event threatens your company, step up like Wag What do you do if you’re a five-year-old company suddenly faced with an existential …
When you run into a situation that threatens to disrupt operations, reputation, and your bottom line, a brand-new “To Do Now!” list snaps into existence with alarming speed. Over our decades of experience working with clients in nearly every industry, we’ve found a few steps to be most important …
[Editor’s note: This compelling blog series comes to us from international crisis management expert and Bernstein Crisis team member Tim Scerba.] How to Prevent the Situation from Spiraling into a Crisis Once a situation exists that has the potential to become a crisis, there are specific conditions that can …
[Editor’s note: This compelling blog series comes to us from international crisis management expert and Bernstein Crisis team member Tim Scerba.] The Elements of a Crisis A key part of crisis preparedness and issues management planning is remembering that a crisis will only occur under very specific circumstances. First, …
[Editor’s note: This compelling blog series comes to us from international crisis management expert and Bernstein Crisis team member Tim Scerba.] When a Crisis Really Isn’t In Aesop’s famous tale, The Boy Who Cried Wolf, a shepherd boy convinces his neighbors that a ferocious wolf is attacking his flock …
A free app from the UK could help save lives when mass attacks strike While formal first aid training is something everyone should go through at least once, reality is most won’t even have it cross their radar. An app, on the other hand, is easy to digest – which is …
Mistake steps on profits for footwear distributor Score another one for sharp-eyed Redditors, and another financial loss for a company that failed to spot an issue before it created public problems. California-based Conal Footwear found itself in bad spot after a Reddit user shared [warning, NSFW language at link location] an image of prints …
When false ‘facts’ become headlines We use words like hoax, misinformation, and untruth, but the deceptively simple “fake news” describes one of the most common modern causes of reputation issues so very well. Media outlets today are in a frenzy of competition, each battling to publish stories that will get generate …
The dangers of deception When HP quietly pushed out a “security update” that caused many of its printers to stop working with third party and recycled ink cartridges that had been fine the day before, consumers and activists were outraged. This outrage was fueled by several issues, including environmental concerns and …
There’s no excuse to not come prepared for easily anticipated issues Snapchat certainly holds a spot as a darling of the social media world, but that doesn’t mean it’s immune to controversy. One of the most popular features of Snapchat are the various “lens” filters users can apply, which put …
There’s no room for a sluggish response to a predictable situation Sometimes, $%@! happens. What really matters is how you handle it. When an outage in Delta’s systems left passengers around the world stranded, the airline failed to step up to the challenge in a timely fashion, and is taking serious reputation …
[Editor’s note: A big THANK YOU to colleague Phil Cogan for bringing this story to our attention! If you have a topic that might be a good fit for this blog we’d love to see it, drop an email to [email protected] any time.] Having less-than-ideal security in place to protect user …
