Below you'll find a list of all posts that have been tagged as “Crisis Response”
The earlier you spot trouble, the easier it is to mitigate damage We really can’t stress it enough, keeping tabs on your online reputation is absolutely vital to crisis management today. The ‘net is where you’re going to catch little problems before they become big ones, but if you don’t …
Social media crisis management advice that applies for all types of organizations The 2010 volcano eruption in Iceland was one of the first tests of airline’s abilities to do social media crisis management for a major event. While it was a few years back now, the lessons shared in a …
CNN host in crisis after allegations of participation in phone hacking surface Piers Morgan, best known to many in the States as a CNN mainstay, is undoubtedly already engaged in furious crisis management behind the scenes as a result of charges he was involved in phone hacking during his time …
The climate surrounding this year’s Olympic Games means more crisis management considerations for sponsors A caustic mixture of political debate, human rights issues, and the potential for terrorist attack means sponsors of the Sochi Games need to have some heavy duty crisis management plans in place. In an interview with …
Talk about bad press… Landing on anyone’s “most hated” list is a sign that you may be in trouble, but finding yourself among 24/7 Wall St.’s “10 Most Hated Companies in America” means you’re in desperate need of crisis management. How were the companies chosen? Let’s look at the criteria: …
The 10 Biggest Mistakes in Crisis Communications By Jonathan Bernstein All organizations are vulnerable to crises. Disasters, lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations will happen. The threat of serious damage to people, property, reputation is real for virtually any organization, and many …
New accusations re-kindle “Bridgegate” crisis for Christie Gov. Chris Christie’s assertions that he had “no knowledge” of the George Washington Bridge closings until after the incident was over were enough to sate much of the public, but, as we discussed on a recent edition of Rich Klein’s “The Crisis Show”, …
Another weak response to big trouble You’d expect every cruise company to be well-prepared to spring into crisis management for just about any incident after the myriad troubles that plagued the industry over the past year. But the more than 600 passengers who got way too familiar with their tiny …
Another social media #fail from a big brand It seems every holiday brings new mistakes from retailers who seem hell-bent on using them to promote product, hurling common sense to the wayside in the process, and then acting shocked when they’re forced to do crisis management in response to a …
Setting plans for broad categories of events can help you cover all the bases It’s undeniable that planning and preparation are critical to maximizing your crisis management ability. At the same time, if you try to create a specific plan for every possible event you’ll soon find yourself with a …
Look past the heated tone and understand the issue at hand We don’t think anybody’s going to dispute the brilliance or business savvy of Bill “Microsoft” Gates, so let’s get right into this week’s Crisis Management Quotable: “Your most unhappy customers are your greatest source of learning.” — Bill Gates …
What NOT to do when it comes to crisis management for negative reviews While online reviews have exploded in popularity, and are given more credence than ever before, the actual laws addressing the topic are still a bit murky. In what could become a precedent-setting case, online retailer KlearGear.com is …
A Lesson in Crisis Avoidance [Editor’s note:This is a particularly timely post from Rick Kelly, as Chris Christie joins the ever-swelling ranks of public figures who have fallen from grace (or at least risked it big time) by letting their personal feelings triumph over common sense.] This Sept. 12, 2013 …
From 500 BC to the year 2014, some things only grow more true with time Confucius is a man who needs no introduction, a man whose philosophical thoughts are still repeated on a daily basis thousands of years after his death. Of course crises are no modern development, so it …
When it comes to crisis management, choose your wording carefully to avoid giving the wrong impression LinkedIn’s new Intro app has information security experts sweating. Why? The app, which inserts profile information about the sender into emails you receive, intercepts emails and passes them through LinkedIn servers before they reach …
