The health of your reputation relies on you The notorious Los Angeles chapter of the Better Business Bureau has been shut down by its national parent organization. The move, which many L.A. business owners could have told you is long overdue, came as a result of the chapter’s, “pay for …
Cover Ups are so Passé
Stick to Crisis Management 101, admit your mistakes When it was announced that traces of the agricultural chemical DCD had been discovered in milk powder produced by New Zealand dairy company Fonterra, and, even worse, that Fonterra had discovered the problem months before it became public knowledge, it created an …
Horsemeat Crisis Stampedes Across Europe
What crisis management steps should EU meat producers take as scandal grows? [WARNING: The following blog post may contain puns dangerous to one’s sanity.] As British police and regulators raid meat processors and slaughterhouses with unbridled enthusiasm, and French prosecutors open a formal judicial investigation into whether there was fraud …
Crisis Simulations for the Win
As in other pursuits, you have to train to be good at crisis management Would you step on stage to perform a play without ever going through rehearsals? Do you think you’d be successful at the free-throw line if you skipped every practice? The answer, obviously, is no, yet organizations …