Master this skill and boost your crisis management abilities Impressions are extremely important when it comes to crisis management, and the act of public speaking is perhaps the most vulnerable to creating the wrong one. There are those rare speakers that convey confidence and purpose while navigating the booby trap …
Calvin and Hobbes on…Crisis Communication
Editor’s note: This guest post from PR pro Brian Adams is fantastic, relating some sage childlike wisdom from the human half of one of the greatest comic strip duos ever to our world of crisis management. Two weeks ago I spent the morning sifting through quotes from a favorite character …
Survival Tips After The Storm from FEMA
Many dangers remain after the storm itself has passed. Please take these after-storm survival tips from FEMA to heart, and don’t forget to share them with relatives, friends and neighbors! CPSC, FEMA and USFA Warn About Deadly Dangers After Hurricane Sandy Passes WASHINGTON, D.C. – Hurricane Sandy is a massive, …
FEMA’s Crisis Management Tips for Hurricane Sandy
With Hurricane Sandy set to make landfall in the next couple of days, the time for to prepare is here. FEMA has done an excellent job of sharing information over the ‘net, utilizing several websites, social media accounts, and emails full of tips like the following, aimed at keeping the …
CDC Shows Crisis Management Expertise in Meningitis Scare
Takes over for FDA to ensure info is right where the public is looking The recent rash of meningitis infections, now known to be linked to contaminated steroid injections, should have fallen under the realm of the FDA – after all, the infections are not the result of an outbreak, …
Would You Like Some Arsenic With That? Rice Crisis Management.
Crisis management time for many rice-related industries How would you feel if I told you that you’re probably consuming several doses of a potent carcinogen and neurotoxin each week? Even worse, you’re feeding your kids the same dose in some of their favorite meals and snacks. That’s exactly what a …
Social Media Doesn’t Close for the Weekend
Use online reputation management to help you catch problems early, or risk walking into a full-blown crisis Monday morning We applaud social media networks for allowing us to communicate with the public on a massive scale, but it’s critical to remember that while many businesses may close for the weekend, …
#drought12
Farmers put social media to work in combating a devastating drought The reach and flexibility of social media makes it an ideal crisis management tool, even in industries that are thousands of years old. When a crushing drought put the crops of farmers across the U.S. in danger, they turned …
High-Flying Crisis Management
Natural solution for a nature crisis When flora and fauna present us with crises, we’re quick to look toward technology for a quick fix. Often, however, there’s a more natural solution. This quote, from an OC Register article by David Bro, explains how the city of San Clemente is putting …
Pingdom Gets “We’re Sorry” Right
Editor’s Note: The following mea culpa email was so surprising in its quality and thoroughness that our friend Crockett Dunn had to pass it along, and we thought we’d share it with you. Major kudos to the Pingdom team for doing online reputation management right. Subject: Bug temporarily affected monitoring …
Colleges Use Social Media to Defuse Bomb Threats
Crisis management that reaches its intended audience This past Friday, the University of Texas at Austin and North Dakota State both received bomb threats from unidentified individuals. The obvious first step after receiving such a threat is to clear the area, but how do you notify the tens of thousands …
Yosemite’s Deadly Hantavirus Crisis
Widespread exposure calls for crisis management with reach Camping is a summer mainstay for many, but if you decided to take your family to California’s famed Yosemite this year, you’re probably feeling a bit nervous right now. Hantavirus, a bug few of us even knew existed, has leapt into the …
The Crisis Show Ep.12 – Recalls, Apple Leak, Montreal Shooting and…
The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …
Skip the Spin
Editor’s Note: The following post is from Jerry Brown’s Monday Morning Media Minute newsletter. For a case study on the dangers of spin, check out the guest submission from Tony Jaques on our Free Management Library blog. Have you ever listened to someone flawlessly deliver a perfectly honed message — …
CDC Combats West Nile with Web Content
Using web education for crisis management With the Centers for Disease Control reporting 1,590 cases of West Nile so far this year, 2012 officially holds the record for highest number of West Nile infections since the virus was first detected in the U.S. some 13 years ago. To help combat …