Social media can be a valuable tool, or a painful nuisance. It’s all about the effort you put in. Far too much crisis management is done in reaction to negative circumstances, when the most opportune time is before trouble ever rears its ugly head. This certainly holds true for social …
Foot (Paw?) in Mouth Crisis Management from Chinese Zoo
Don’t make this major crisis management mistake A Chinese zoo has been accused of attempting to fool visitors by placing various not-so-exotic animals in cages marked for wild animals. In the most egregious offense, a Tibetan mastiff was passed off as a lion…at least until it began to bark. CNN …
Yosemite Rim Fire Demonstrates Indirect Impact of a Disaster
A harsh reminder of the need to be prepared as individuals and organizations The Yosemite Rim Fire, more than 15,000 acres and barely 15% contained, is demonstrating the crisis management adage that you don’t have to be in the direct path of a natural disaster to be negatively impacted by …
Reviewed: Chris Syme’s “Practice Safe Social”
Reviewed: Chris Syme’s “Practice Safe Social” Add this one to your summer reading list While there are a lot of people talking about social media, very few of them are real experts. Chris Syme has been in the trenches since social media got started. Her extensive work with higher ed …
Crisis Management Quotables…on Leadership and Crisis Prevention
Strong leaders are always watching for crisis warning signs If there were a competition for most quoted, yet least-known, individual, Arnold Glasow would certainly be in the running. A humorist born in 1905, Glasow not only established his own humor magazine, but also frequently contributed to publications like The Wall …
Ready.org Lends a Hand with Crisis Management
Education is a highly effective effective means of crisis prevention Our government has very clearly realized that one of the best ways to do widespread crisis management and crisis prevention is through education. The CDC was one of the first major agencies to really embrace this strategy, and many have …
Is Rude the New Norm?
Take the opportunity to stand out from the crowd According to a new study from Weber Shandwick, Powell Tate and KRC Research, incivility is America has reached “crisis proportions.” A full 43% of respondents EXPECTED to experienced incivility within the next 24 hours, and the average number of times those …
Viral Video Crisis Management: Riley Cooper
NFL player is latest to be caught on tape behaving badly It feels like we’re seeing some type of public figure embarrassed by bad behavior captured on a smartphone’s camera just about every other day. Apparently, the memo still hasn’t gotten around – if you’re recognizable, and acting like an …
Crisis Management Quotables…on the Value of Friends
Magic shares some hard-earned wisdom Pro athletes and crises seem irresistibly linked, as the collision of money, fame, and frequently-turbulent personal lives results in their dirty laundry being splashed across the public consciousness on an almost-daily basis. Today’s crisis management quotable comes from one of the greatest basketball players of …
Weiner’s Comms Director Curses Her Boss’ Cursed Campaign
Unfortunately for Weiner, no crisis management pro in his/her right mind is going near this case At this point, Anthony Weiner’s mayoral campaign has gone so far off the rails that we’ve begun to question whether it’s somehow been taken over by the producers of Saturday Night Live or The …
Life-Saving Personal Crisis Management Apps
Just remember to put the phone away before crossing the street… We recently blogged about using your smartphone as a disaster management device, but the omnipresent iPhone can also help you to navigate life-threatening situations or avoid serious health risks. The pros at LonghornLeads.com put together a list of “10 …
Crisis Management Begins with Preparation
[Editor’s note: In this guest post, Rick Kelly, director of crisis management at Triad Strategies, examines the still-ongoing Jerry Sandusky/Penn State crisis, and explains how a lack of crisis preparation put the organization in an even deeper hole than the one already created by Sandusky’s actions.] Crisis management and crisis …
Do Your Crisis Management Plans Include Loss of GPS?
Heavily-used technology is frighteningly easy to disrupt EVERY day for up to ten minutes near the London Stock Exchange, someone blocks signals from the global positioning system (GPS) network of satellites. Navigation systems in cars stop working and timestamps on trades made in financial institutions can be affected. The incidents …
Panera Needs Social Media Crisis Management after Campaign Backfires
Stop, think and listen – a necessary social media pre-publishing fire-drill Panera Bread wanted to give the fact that it uses only antibiotic-free chicken a little PR boost, so it did what many organizations are doing and took to Twitter. The popular fast-casual chain created a new profile, @EZChicken, complete …
Ohio Bank Ignores Crisis Management Basics
File this one under, “what were they thinking?” Once in a while we come across an organization that’s just plain asking for trouble. In this case, Wellston, Ohio’s First National Bank, whose president refuses to fully reimburse a woman after accidentally foreclosing on her home. Oh, and did we mention …