Below you'll find a list of all posts that have been tagged as “crisis management”
If you don’t like the names stakeholders use to describe your organization, do something about it Jennifer Lee Carrell’s career has spanned academia, reporting, theater, and three novels. And, judging by today’s Crisis Management quotable, she’s gained some experience in both dealing with people and telling it like it is …
Jonathan Bernstein shares his take on the intersection of crisis management and cyberbullying Whether it’s nuisance behavior like derailing social media conversations or more serious attacks such as releasing personal information and sabotaging review sites, cyberbullying can, and does, create crises. In a video presentation for the American Veterinary Medical …
Putting figures to the phenomenon Our friend Chris Syme shared the below infographic, created by Overdrive Interactive to celebrate Social Media Day 2015, and we knew we had to pass it on to our readers here. It’s common knowledge that social media’s been growing at a rapid clip, but when …
A self-inflicted crisis for O, The Oprah Magazine Failing to meet stakeholder expectations is an almost-certain way to create a crisis. O, The Oprah Magazine, found this out firsthand after creative director Adam Classman responded to a reader’s question, “Can I pull off a crop top?”, by writing, “If (and …
A growing concern among business owners Cyberbullying has grown from a niche subject into a hot topic over the past few years. While initial discussion of cyberbullying focused on interactions between young people, today businesses can be, and are being, cyberbullied on an increasingly regular basis. What does cyberbullying look …
Clear policies can help stop crises before they ever start Having policies for easily predictable situations or scenarios is one simple way to prevent crises. Whether it’s laying down specific guidelines for how employees may discuss your organization on social media or determining exactly how staff is reimbursed for picking …
Losses are best handled with a plan made in advance People die. It’s an uncomfortable reality, but that doesn’t mean you can ignore it. When you’re putting together crisis management plans you have to face a number of unhappy thoughts, and one is that you’ll need to carry on if …
Doing nothing is not a crisis management strategy that produces results The Office of Personnel Management breach is attracting a lot of attention thanks to the staggering number of federal employees possibly affected – nearly 18 million the last time a total tall was announced – and the clear lack …
Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared to give itself the right to fire up the robocallers, …
Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself on the road to crisis. Yes, sometimes there is nothing …
Cyber crime history in the making Yesterday, the NY Times broke the story of the ongoing investigation by the F.B.I. and Justice Department prosecutors into the possible hacking of a Houston Astros internal network by St. Louis Cardinals staff. This hack, if proven, marks the first-ever cyber attack by a …
Always be watching for ways to enhance your reputation management efforts The best reputation management strategies are constantly evolving to be as effective as possible given our ever-changing world. That means always watching for new ideas to incorporate and innovative ways to accomplish your goals. We found this w3police infographic …
An ugly situation and a chance to do better Although FIFA’s reputation has slowly been sliding downhill as a result of years of questionable decisions and shady dealings, the corruption charges leveled against officials at the organization by Swiss and U.S. authorities gave it a big shove off the reputation …
Stats and info covering the impact disasters have on business Natural disasters can create all kinds of issues, and few of them are cheap. If you do happen to wind up in the path of a serious flood, fire, earthquake or the like it’s impossible to negate the impact entirely, …
Chances are some of your communications are being lost in translation It’s quite common for even smaller organizations to operate across international borders, and those that don’t are still likely to need to communicate in more than one language from time to time. While your communications may be polished and …
