Below you'll find a list of all posts that have been tagged as “crisis management”
With reputation translating into serious bucks you can’t afford to let yours slip Online reputation can make or break an organization today. Studies show Yelp rankings alone can raise revenue 5-9% for each one-star increase in rating, meaning helping to nurture and grow your reputation has a direct translation to making …
Do you REALLY want more effective gun control? The currency that matters most to elected officials is votes and there are two websites that, when used together, can tell you which candidates are most likely to vote “your way” on gun control. Ironically, the first of those sites is the …
Coping with a now-common crisis is more pricey than ever Whether you’re prepared or not, you will spend money and lose reputation when your data is exposed. The question is, will it be the minimum you could have paid, or will you join the ranks of those helping to push …
Busted by a boom Hot on the heels of British Prime Minister David Cameron’s mic slip comes another politician stepping in it. Quipping back and forth with his fellow Australian, PM Tony Abbot, Immigration Minister Peter Dutton cracked wise about the very real fear mounting among Pacific Islanders of rising …
Making broad statements with no backup isn’t the way to restore lost reputation Following weeks of international pressure, organizers of the 2016 Rio Olympics are backing away from statements declaring they would not be testing admittedly polluted bodies of water that are to be used in several events. An AP …
Why Jared won’t dethrone the sandwich king [Editor’s note: Subway found out first-hand the dangers even a seemingly clean spokesperson can suddenly present, and caught a lot of flak as a result. In this guest post, Andrea Obston explains why, despite the serious hurdle, Subway’s gonna be just fine.] Kudos …
Fallout from this case is evidence of dangers from others As predicted, outed Ashley Madison users are being targeted for extortion. Although the reported cases thus far have been of a widespread spam-based attack, it would take very little digging for someone interested in a more personal attack to find …
Are companies going too far in trying to provide the ultimate customer experience? Would it creep you out if your flight attendant walked up to you and wished you a happy birthday out of the blue? That’s precisely what a Gawker article claims is happening on United Airlines thanks to …
Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by minor issues or manufactured/baseless outrage these days this gem was …
Poor communications and a questionable explanation leaves the airline’s most valuable asset in danger Allegiant Airlines’ emergency landing at a then-closed Fargo, ND airport raised serious questions about safety. And, when your organization revolves around carrying passengers some 30,000+ in the air, that means immediate damage to your reputation. Given …
Poor response to a predictable crisis compounds damage Burger joint Checkers, also known as Rallys in some areas, is the latest fast food chain to find itself in crisis thanks to a stomach-turning video posted to social media. While the identity of the original poster is unclear, several individuals have used …
A look at how few are truly prepared to face a crisis head-on While virtually all leaders will readily admit that crises which endanger reputation and the bottom line can happen at any time, far fewer are actually prepared. The infographic we’ve shared below, created by consultants at Deloitte based …
A scary series of security flaws raises serious questions Brinks has a reputation as a trusted name in security, but the findings of a pair of security researchers may crack that wide open. Daniel Petro and Oscar Salazar of security company Bishop Fox decided to take a look at Brinks’ …
Success brings dangers of its own English playwright, poet, and literary critic Ben Jonson was considered second only to Shakespeare for his contributions to the stage in the late 1500’s and early 1600’s. He was also a cunning humorist, and, as so many others who are talented in the comedy …
New hire for NY firm turns heads Former Congressman Anthony Weiner became the namesake of our Weiner Awards thanks to his repeated demonstration of a keen ability to sink his own reputation ship via a multitude of communications platforms. Now, in a turn of events that reads like the start …
