Below you'll find a list of all posts that have been tagged as “crisis management”
Another example of stakeholders’ power to force change The food and drink industry has come under fire on issues from health to environmental practices. Now, feeling a financial squeeze, The Consumer Goods Forum, an industry network including some 400 organizations from 70 countries around the globe, is announcing sweeping changes …
Double-checking is never a waste of time when it comes to crisis management Late last month the White House made headlines when it accidentally exposed the CIA’s top officer in Kabul, Afghanistan. In case you missed the story, here’s a rundown, from a Washington Post article by Greg Miller: The …
Good crisis management means finding a way to take control Sometimes, there is absolutely nothing you can do to prevent negative incidents from happening. That said, just because you couldn’t prevent something doesn’t mean you have no control of the situation. Take the recent crash involving a Walmart company truck …
When everyone knows the rules there’s a lot less room for trouble Setting specific policies, and making said policies highly visible, is one of the most neglected aspects of social media crisis management. Whether it’s telling employees what’s safe to share or letting stakeholders know what type of behavior will …
Holding onto your good reputation is much simpler than repairing damage Today’s Crisis Management Quotable comes to us from Thomas Paine, who proved his understanding of the public when his famous pro-independence pamphlet Common Sense helped ignite the American Revolution. “Character is much easier kept than recovered.” ― Thomas Paine …
How has this crisis management discipline evolved, and where should it be headed? Emergency management is one of the most intensive types of crisis management due to the fact that, in many cases, lives are literally at stake. It’s a field that’s constantly changing and evolving, as well as putting …
[Editor’s Note: The following post from Jerry Brown’s Monday Morning Media Minute newsletter addresses the issue of conducting crisis management without creating more risk through the methods and verbiage you put to use.] I think it’s safe to say things aren’t going well when you feel compelled to tell employees …
Duck and cover is not a crisis management strategy Leave it to a legendary college football coach to understand dealing with the media! Paul “Bear” Bryant spent 25 years as the University of Alabama’s head coach, amassing an absolutely incredible 323-85-17 record and chalking up an immense number of press …
30 Lessons from 30 Years of Crisis Management Jonathan Bernstein got his start in crisis management when he helped launch one of the earliest crisis communications practices in the U.S. as part of a national PR office. Branching off to form Bernstein Communications, which would later become Bernstein Crisis Management, …
Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …
Allowing its name and logo on unvetted content leads to trouble for CNN CNN’s iReport is an attempt to put reporting in the hands of the people, but looked at from a crisis management standpoint, it’s full of reputation dangers for the network. CNN’s iReport allows amateur e-reporters to publish …
What will be the impact of forcing removal of search results? In the May 15 issue of Crisis Manager, Bernstein Crisis Management social media manager Erik Bernstein discussed the EU ruling that was to force Google to remove certain links from search results. This subject was the topic of some …
More proof that nobody is invulnerable to cyber attacks In the last Crisis Manager of 2013, we predicted cyber crises would explode this year, and explode they have. What was once a fringe crime that often went unnoticed by both victims and the media has become big business, and it …
The 10 Steps of Crisis Prevention In my 30+ years of experience, I have found that 95% of the organizations with which I have had substantial contact are underprepared when it comes to crisis prevention. While the numbers have improved slightly in recent years as awareness of the need for …
Will a program be able to sort fact from rumor on social media? Social media rumors have created crises not only for those who find themselves the focus of said rumors, but also those who propagate the untruths. Now, European researchers say they have created a system which would help …
