Below you'll find a list of all posts that have been tagged as “crisis management”
You didn’t really think we’d get through a full week without a data breach story, did you? Yesterday saw Sears Holdings Corp. announce a data breach at its Kmart stores with the statement below, posted to the Kmart website: Did you spot the element that was missing from this message? …
Present a clear message when communicating in crisis I came across a quote from artist Hans Hoffman on the Mr. Media Training blog and thought it would make for a particularly interesting Crisis Management Quotable. You see, when Hoffman shared the thought below, he wasn’t speaking about verbal or written …
Don’t let leaked documents leave you looking foolish Internal communications often contain information that carries plenty of potential for reputation damage, which is why they always need to be very clearly labeled as such. Late last month, Twitter user @mynameischrisd tweeted this image: .@sainsburys not sure this is supposed to …
Always have a goal before you start communicating Anyone who leads a religious congregation can tell you a thing or two about communication, and this week’s Crisis Management Quotable comes to us not from a run-of-the-mill clergyman, but the first Bishop of Texas, Alexander Gregg. Assisting his state and its …
An unlikely collision makes waves Crisis can happen anywhere, even in the most unlikely of places. You would probably consider two cargo ships passing in a wide-open Suez Canal to be a no-brainer these days what with modern navigation systems and these fancy eyeball things we humans have, but, as …
Nearly 2,000 flights canceled, were the airlines prepared? Flights in Chicago came to an abrupt halt Friday after a fire at a suburban FAA air traffic control facility, creating a serious crisis for airlines, airport officials, and of course the passengers scheduled on the 1,600-some flights that were cancelled as …
Open your eyes and look to find weak spots where trouble could start Major organizations continue to be blindsided by crises on an almost daily basis, but how? They have the budget, they have the manpower, so what exactly is lacking that results in loss of reputation, financial woes, and …
Is this a sign of hope for resolution, or just smooth PR? The handling of Michael Brown’s death in Ferguson, Missouri has been characterized by poor communication, over-reaction, and the creation of an “us vs. them” attitude. Today, in a move that comes far too late but also sparks hope …
When you’re a public figure, you are always, always “on stage” In late August, Desmond Hague, CEO of Centerplate, a catering company that supplies food and beverages to venues housing all four major professional sports leagues in both the U.S. and Canada, was caught on elevator surveilance video kicking and …
Arrogant is not the word you want to be associated with when you’re caught with your hand in the cookie jar FIFA has been facing growing global pressure over its (allegedly) bribe-fueled decision to award the next two World Cups to Russia and Qatar, and the organization clearly still doesn’t understand …
It’s time to break the cycle of crisis As you’re certainly aware, the NFL is once again in desperate need of crisis management as a result of not only Ray Rice, but also the league’s handling of his entire situation. Many, especially the women who make up an estimated 45% …
The press can be a great asset, IF you handle things correctly Show us someone who’s been in politics for over three decades and we’ll show you a master of dealing with the press. Hubert Humphrey started his political career in 1943 when he ran for mayor of Minneapolis, and …
[From the Ed: This guest blog comes to us courtesy of Australia-based communications expert Antoni Lee] Handling hostile audiences isn’t easy, but is sometimes necessary. I recently had serious fun with senior public servants, workshopping handling hostile audiences. Specific contexts warrant specific approaches, but the following general points may also …
Sweeping ugly truths under the rug will come back to haunt you down the road Last week we talked about the ability of battlefield generals to do crisis management, but this week we’re looking at another type of leader. Politicians might not be making decisions under direct fire, but they’re certainly …
Just because a court of law has made its decision doesn’t mean you can’t be tried in the court of public opinion Heavy legal maneuvering helped singer CeeLo Green avoid a possible rape case, settling for a plea of no contest to charges of slipping a woman ecstasy in her …
