Below you'll find a list of all posts that have been tagged as “crisis communication”
A small change that resulted in a massive improvement in communications We wrote about Home Depot’s initial crisis management for its recent data breach and how it was lacking in compassion, and it looks like the company’s learned something from the experience. Following the announcement that the company had also …
Your good name has never been more valuable You’ve probably never heard of Abbott Laboratories, an American pharmaceutical and healthcare product company, but considering the fact that it spans some 130 countries and can boast revenues of over $30 billion annually, it’s fair to say that it’s a massive, successful …
Losing trust before you get off the ground can be devastating Mobile payment is a hot field right now, and it looks like whoever comes out as the clear favorite is going to reap serious benefits. One newcomer to the field, CurrentC, has already encountered a major hurdle in the …
Handled well, crises can leave you stronger in the end Norman Cousins was an American political journalist and world peace advocate whose empathetic views on the human condition I greatly admire. This same empathetic viewpoint is priceless in crisis management, as you can see from the quote below: “Man is …
Crisis management tips for emergencies both supernatural and of this Earth No matter what types of emergencies your organization may face, there are some basic steps anyone can take to get ready. The folks at Omnilert know that, and to help they’ve put out a new white paper titled, “Combating …
The best crisis management in the world can’t help if you don’t fix the root of the problem When it comes to crisis management, messaging and tactics can be used to mitigate damage and alter stakeholder perceptions, but there’s one simple fact that is often overlooked – you have to …
Retailer runs into yet another easily preventable crisis Last Halloween we wrote about Walmart running into reputation issues due to some seriously questionable decision making, and it looks like history is repeating itself in 2014. Jezebel.com contributor Anna Merlan broke the news of Walmart’s latest faux paux, and if your …
A sign of deeper institutional issues? It’s not exactly a secret that star school athletes are frequently given special treatment, and we’re surprised that it hasn’t created scandals for more educational institutions. Some of that may be changing though, after revelations of academic scandal dating back nearly twenty years at …
Check on friends following disaster with new app Social media has long been acknowledged as a highly effective means of disaster crisis management, and now a new Facebook app is making it easy for even your average user to communicate that they’re okay after an incident in their area. Fast …
Will major Indy Colts sponsor face repercussions for racially insensitive Facebook post? We saw Donald Sterling cost the Clippers sponsorships (and eventually lose his team) due to racially offensive comments, but will that precedent apply to Lucas Oil co-founder Charlotte Lucas as well? Lucas landed herself in the midst of …
Are teen deaths a sign change is coming too slowly? Between September 26 and October 3, three U.S. high school football players died in three separate states. Of course this caught the attention of the national media, especially given the raging debate over the past few years of the safety …
The crisis management wisdom of Aristotle It’s always incredible to read a statement made thousands of years ago and find it completely relevant to your life today. This week’s Crisis Management Quotable, from famed Greek philosopher Artistotle, is definitely one of those. “Think as wise men do, but speak as …
You didn’t really think we’d get through a full week without a data breach story, did you? Yesterday saw Sears Holdings Corp. announce a data breach at its Kmart stores with the statement below, posted to the Kmart website: Did you spot the element that was missing from this message? …
Present a clear message when communicating in crisis I came across a quote from artist Hans Hoffman on the Mr. Media Training blog and thought it would make for a particularly interesting Crisis Management Quotable. You see, when Hoffman shared the thought below, he wasn’t speaking about verbal or written …
Don’t let leaked documents leave you looking foolish Internal communications often contain information that carries plenty of potential for reputation damage, which is why they always need to be very clearly labeled as such. Late last month, Twitter user @mynameischrisd tweeted this image: .@sainsburys not sure this is supposed to …
