Below you'll find a list of all posts that have been tagged as “crisis communication”
Crisis management calls for constant communication One of our most-used sayings here at Bernstein Crisis Management is, “in the absence of communication, rumor and innuendo fill the gap.” Never has that been more true than now, where the line between accredited media member and amateur e-reporter is almost completely blurred. …
Three pros bring crisis management to your computer or tv, live and archived The Crisis Show’s second episode is up for those of you who missed the live broadcast last night. This week, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had plenty of fodder. To kick things off our …
Talk crisis management with the pros Tonight marks the first episode of The Crisis Show, a broadcast featuring the talents of Bernstein Crisis Management president Jonathan Bernstein, crisis/litigation expert Rich Klein and social media pro Melissa Agnes. Together, they will provide crisis management analysis for high profile and currently breaking …
Planning for crises saves lives Despite the horrific incidents of school violence that have taken place in recent years, many institutions remain unprepared for crisis management when it comes to assaults on campus. Some, however, are investing in the safety of their students and staff. Check out this account of …
Protect yourself from social media attacks The ease of use and relative anonymity of Twitter has made it into the perfect engine for those with grievances, even unfounded ones, to bring their issues into the public spotlight and give someone’s name a quick run through the mud. This is probably …
It takes confidence to achieve crisis management success Crisis management requires not only skill and wits, but also confidence. The following quote, from an Adam Black article, provides a fitting analogy: Do not try to confront the crisis halfheartedly. Once you have made up your mind, move forward confidently. Experts …
Plan ahead to protect yourself When we sit down to discuss crisis management with clients, one of the first steps we take is to have them list what they see as their vulnerabilities. From internal problems like disgruntled employees and mechanical breakdowns, to external issues like supply line disruptions or …
Fast response, genuine feeling, lead to success In what can only be described as a crisis management nightmare scenario, popular beer maker Heineken was blindsided by a picture of a dog fighting ring surrounded by banners promoting its product. The photo quickly went viral, and looked to be snowballing into …
It takes a village to solve a crisis Like it or not, crisis management is a team activity. An individual may direct and coordinate the team’s efforts, but it takes input from every department to do things right. In a recent CPA Insider article, Lee Terry drew a colorful metaphor …
Stay honest, or your reputation will suffer No matter how badly you want more business, it never pays to deceive your customers. One reason is that it’s ethically wrong, another is that you never know if the person you’re attempting to fool has a larger audience than your average citizen, …
One false report can spiral out of control in a flash As use of social media by legitimate news outlets rises, so too do the opportunities for irresponsible reporting to plunge individuals and organizations into crisis management mode. If you thought reporters that skipped that pesky “fact checking” part of …
Don’t bury your head in the sand when it comes to crisis management If you’re working in social media or crisis management, it’s probably safe to assume that you’re set up on Google Plus. Unfortunately for Google, it’s also pretty safe to assume that you’re ONLY there to have another …
Spend extra time with major players in social media In a crisis management situation you’ll be taking fire from many directions, and sometimes just monitoring and responding to inquiries on social media can take more time than you’ve got. When you’re at risk of getting overwhelmed, finding ways to engage …
It pays to have everyone on the same page when it comes to crisis management Crisis management professionals and legal teams have historically had a relationship full of clashes, with one wanting to communicate profusely and the other seeing new legal threats emerge with every spoken word. Now that social …
Crisis management for a thoroughly modern crime The corporate hack attacks perpetrated by the Anonymous collective are certainly not the first of their kind. However, the fact that the group gained access to unprecedented levels of information, penetrated top-tier government and corporate systems, and boldly claimed responsibility caught the attention …
