Social Media Doesn’t Close for the Weekend

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, PR, public relations, social media Leave a Comment

Use online reputation management to help you catch problems early, or risk walking into a full-blown crisis Monday morning We applaud social media networks for allowing us to communicate with the public on a massive scale, but it’s critical to remember that while many businesses may close for the weekend, …

Pingdom Gets “We’re Sorry” Right

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, online reputation management Leave a Comment

Editor’s Note: The following mea culpa email was so surprising in its quality and thoroughness that our friend Crockett Dunn had to pass it along, and we thought we’d share it with you. Major kudos to the Pingdom team for doing online reputation management right. Subject: Bug temporarily affected monitoring …

Bic’s “For Her” Crisis, or How to Play Ostrich

Erik Bernstein crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein, online reputation management, reputation management, social media Leave a Comment

Nonexistent crisis management from the pen maker Are you a woman? Are those manly black, white, red and blue pens keeping you from writing? Well look no further, because Bic’s “for Her” line is here! Yes, we’re being sarcastic, but no, we aren’t making up the “for Her” line. Industry …

No “Likes” for Facebook’s Crisis Management

Erik Bernstein crisis communications, crisis management, Crisis Response, Erik Bernstein, Facebook, Jonathan Bernstein, online reputation management, public relations, social media Leave a Comment

What drives a social media innovator to sit silent while his stock plummets? With Facebook stock, one of the most anticipated public offerings, well…ever, sinking from day one, you would think that the company would be eager to trot out the man who brought it all together, THE face of …

Yosemite’s Deadly Hantavirus Crisis

Erik Bernstein crisis communications, crisis management, Crisis Response, Erik Bernstein, Jonathan Bernstein Leave a Comment

Widespread exposure calls for crisis management with reach Camping is a summer mainstay for many, but if you decided to take your family to California’s famed Yosemite this year, you’re probably feeling a bit nervous right now. Hantavirus, a bug few of us even knew existed, has leapt into the …

The Crisis Show Ep.12 – Recalls, Apple Leak, Montreal Shooting and…

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Jonathan Bernstein, online reputation management, public relations, social media, The Crisis Show Leave a Comment

The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …

The Crisis Show Ep. 10 – Akin, West Nile, Sports Crises, and that’s not all!

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Karen Freberg, online reputation management, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

In the latest episode of The Crisis Show, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes welcomed guest Karen Freberg, assistant professor in Strategic Communications at the University of Louisville and adjunct faculty member for West Virginia University. The crisis management mishaps continue to roll in, and we covered the …

Crisis Management for the Long Haul

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Think beyond the short term when it’s crisis management time It’s a very common crisis management mistake – you see an issue, think of a quick solution, and POOF, it’s fixed in the fastest way possible. Problem is, a “quick fix” has a strong chance of becoming a damper on …

British Red Cross Disaster Response Challenge

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Response, crisis training Leave a Comment

A hands-on crisis management experience Have you ever wondered whether you could handle the intense crises encountered by real Red Cross disaster response teams? Maybe you’re trained in crisis management, but want to get some real, “down in the trenches” experience. The British Red Cross Disaster Response Challenge is a …

Twitter #Fail on Integrity Test

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, Olympics, public relations, reputation management, social media, Twitter Leave a Comment

Bowing to pressure from NBC creates need for crisis management Twitter has been revered since its inception as a platform for free speech and mobilizing social movements, but would its partnership with one of the symbols of major corporate media, NBC, lead to a dilution of these ideals? The Independent’s …

The Crisis Show Ep. 6 – Aurora, CO

Erik Bernstein crisis communications, crisis management, crisis preparation, Crisis Prevention, Crisis Response, Jonathan Bernstein, media training, online reputation management, public relations, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

This week’s episode of The Crisis Show featured some seriously hot topics. The theater shootings in Colorado took a front seat, with our hosts discussing the implications, as well as some possible ways to detect the potential for violent crises early on. Following that up, Jonathan Bernstein, Rich Klein, and …

The Crisis Show Ep. 5 – with guest host Merrie Spaeth

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Jonathan Bernstein, Merrie Spaeth, online reputation management, public relations, reputation management, Rich Klein, social media, The Crisis Show Leave a Comment

This week on The Crisis Show, hosts Jonathan Bernstein and Rich Klein covered the top stories in crisis management alongside special guest Merrie Spaeth, former director of media relations for President Reagan. Crises are breaking as fast as we can cover them, and this week our experts had a host …

Japan’s Nuclear Disaster a Man-Made Crisis

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Crisis management failures create big problems Yes, a large tsunami did strike near Tokyo Electric Power Co.’s Fukushima No. 1 power plant, but findings in a report from the Japanese Parliament’s independent investigation commission indicate that it was a series of entirely man-made problems that created a crisis situation. The …

The Crisis Show Ep. 4 – A $3B Drug Scandal, Toyota, Swedish Tweets

Erik Bernstein crisis management, Crisis Prevention, Crisis Response, Jonathan Bernstein, online reputation management, reputation management, Rich Klein, social media, The Crisis Show, Toyota Leave a Comment

Corporate crises bring crisis management lessons The Crisis Show’s fourth episode was webcast live last night as hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes once again covered the biggest stories in crisis management. The failings of corporate giants was a big topic this week on The Crisis Show. GlaxoSmithKline …

Obama Campaign Turns Attack Ad Against Attackers

Erik Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, Erik Bernstein, Jonathan Bernstein, reputation management, social media 1 Comment

Smooth crisis management from the Obama administration The U.S. Presidential race is heating up, and with it comes the opportunity to observe crisis management situations on a grand stage. When the oil-rich Koch brothers launched a multimillion dollar attack ad against the Obama administration, a response was required (remember, allowing …