Below you'll find a list of all posts that have been tagged as “crisis communication”
How do you excuse letting a kidnapper leave custody? When a man attempted to snatch a two-year-old girl from a Virginia Fashion Square mall while she walked with her parents, entering in a wrestling match with the father in the process, security officers came in to assist and managed to …
Leaked letter reignites reputation management crisis St. Louis University is facing a serious crisis, and to say that it’s not weathering the storm well would be an understatement. Early this fall SLU’s Faculty Senate and Student Government Association took a vote of “no confidence” against University President Lawrence Biondi, citing …
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
Hard evidence for the importance of fact checking Late last month a PRWeb press release went out stating that Google had acquired Rhode Island-based ICOA Wireless for some $400 million. It’s not unusual for the big G to pick up a smaller company, so what’s the problem? Well, how about …
Evidence of a lack of crisis management concern? Ranbaxy Pharmaceuticals Inc. is recalling more than 40 lots of atorvastatin pills — the generic version of the popular statin Lipitor — over possible glass contamination. Statins, or lipid-lowering drugs, are among the most commonly prescribed medications in the United States. The …
Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
Strong crisis communication helps keep residents safe through the hurricane When Hurricane Sandy came down on New York, the city looked to its mayor for leadership, and he didn’t disappoint. Using all of his substantial crisis management skills, Mayor Bloomberg kept his constituents protected through the power of information. You …
Chemical company does some quick crisis management after announcement drops early Double checking your work is always important, and it’s even better to get a couple of other people to look it over for errors. The core reason behind this, at least from a crisis management perspective, is not simply …
It’s a rare and unenviable situation The pages of this blog are full of crisis management case studies where we recommend that organizations or individuals apologize for their actions, so much so that it might lead one to assume that there are no cases where it’s better to do the …
Master this skill and boost your crisis management abilities Impressions are extremely important when it comes to crisis management, and the act of public speaking is perhaps the most vulnerable to creating the wrong one. There are those rare speakers that convey confidence and purpose while navigating the booby trap …
Highly nontraditional crisis management aims to influence court of public opinion Apple and Samsung have been at war over patents since last summer, and the battle is showing no signs of cooling off. Samsung is no doubt deeply stung by its recent $1 billion loss to Apple in a U.S. …
Many dangers remain after the storm itself has passed. Please take these after-storm survival tips from FEMA to heart, and don’t forget to share them with relatives, friends and neighbors! CPSC, FEMA and USFA Warn About Deadly Dangers After Hurricane Sandy Passes WASHINGTON, D.C. – Hurricane Sandy is a massive, …
Recording catches joyriding mechanics, highlights possibility of constant surveillance In our tech-heavy world, recording devices are everywhere. From the cell phones we all carry to the plethora of James Bond-esque gadgets available online, the chance of your actions being recorded at any given time is such that a prudent crisis …
Get everyone involved in social media and bolster your crisis management People work best when feel that they have ownership of a project. It’s a long-accepted fact of business and team building, so why are so few integrating that thought with their online reputation management programs? Often the social media …
