Below you'll find a list of all posts that have been tagged as “crisis communication”
Step one: stop lying. The Catholic Church just can’t seem to figure out how to deal with the seemingly endless stream of sexual abuse cases involving clergymen. Of course, as Bernstein Crisis Management President Jonathan Bernstein revealed in an interview with columnist Ruben Rosario of the St. Paul Pioneer Press, …
Blindly following policy is asking for a crisis management mishap We’ve discussed before how a refusal, or inability, to flex your policies in special circumstances can create crisis management issues for organizations, and now yet another example has reared its head, this time in Massachusetts. 17-year-old Erin Cox, honor student …
The products you choose to carry can create serious crisis management issues Walmart may want to put its buyers through some crisis management training after a couple of Halloween-related fails made headlines recently, starting with the retail giant being blasted for carrying a rubber “Dead Dog Prop” made to look …
Communicating with media is a crucial crisis management skill Once upon a time, the thing to do when you came under scrutiny was batten down the hatches and avoid discussing the matter altogether. We’ve long since moved past that school of thought, but unfortunately many organizations insist on doing things …
A reminder to plan for “rare, but predictable” crises If a monster earthquake struck off Alaska’s coast, tsunami waves would rush toward California, crippling the nation’s busiest port complex and flooding coastal communities, a report released Wednesday suggests. The potential impacts, based on a hypothetical magnitude-9.1 jolt off the Alaskan …
If you’re not ready to be the face of your organization, don’t take the helm When you’re the face of your organization, you need to understand how to interact with the media. It doesn’t matter if you’re CEO of a corporation, captain of a football team, or, as in the …
Don’t let crises for your customers create more problems for you Refusal, or inability, to flex with circumstances is a surefire way to land your organization in need of crisis management, and recently our colleague Phil Cox brought a situation to our attention that really hammers this point home. Juliette …
Newcomers to the field bring hunger, fresh perspective Graduates of communications programs are leaving school more prepared than ever to do the daily work required to excel in the fields of PR and crisis management. Of course, a student’s thesis is where they really get to flex the mental muscle …
Take the opportunity to stand out from the crowd According to a new study from Weber Shandwick, Powell Tate and KRC Research, incivility is America has reached “crisis proportions.” A full 43% of respondents EXPECTED to experienced incivility within the next 24 hours, and the average number of times those …
NFL player is latest to be caught on tape behaving badly It feels like we’re seeing some type of public figure embarrassed by bad behavior captured on a smartphone’s camera just about every other day. Apparently, the memo still hasn’t gotten around – if you’re recognizable, and acting like an …
New revelations create negative backlash for organizations involved At first, you might think the revelation, oh, sorry, “allegations” that the National Security Agency and the FBI have been tracking info on everything from phone use habits to e-mails and social media messaging would be a major crisis for the organization. …
Aggressive online behavior is a major no-no Last week, controversial ex-MLB slugger Jose Canseco took an oddball approach to crisis management after discovering he was under investigation in the alleged rape of a Las Vegas woman. Canseco immediately took to Twitter to discuss the situation, repeatedly sharing the full name …
Hit that send button too soon? Here’s some advice… With the average person firing off dozens, or even hundreds, of emails per day, you can safely assume that someone in your organization is going to slip up eventually. Whether sending to the wrong recipients, sending too soon, or one of …
I know something about terrorists. From 1972-74 I was part of a US Army counterintelligence operation that successfully infiltrated a front group for what became known as the “Red Army Faction,” a terrorist organization in Europe that killed dozens. From 1975-77 I worked out of the US Army Intelligence Command’s …
Rumors of impropriety among officials leads to independent investigation The recent reputation crisis in the Pac-12 men’s college basketball conference, sparked by coordinator of officials Ed Rush’s comments that he would give cash or a trip to any official who handed Arizona’s coach a technical foul during the Pac-12 tournament, …
