Below you'll find a list of all posts that have been tagged as “crisis communication”
[From the editor: This article, originally printed in Tony Jaques’ Managing Outcomes newsletter, breaks down the incredible series of crisis management failures from New Zealand dairy giant Fonterra during its botulism-in-milk-powder crisis.] The independent report into the ‘botulism-in-milk-powder’ crisis at New Zealand dairy giant Fonterra is a searing assessment of …
Add this one to the list of major hacks in 2013 In early October software maker Adobe was hit by hackers, who reportedly stole some 3 million encrypted customer credit card records, along with login data. Now, the real story is coming out, and the damage is FAR higher than …
A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the NY Times, and then one of its vehicles caught fire after a collision and video of the event quickly went viral. What do you …
Does the Service have crisis management policies in place to cope with misbehavior? Another incident that appears to involve women, sex and booze is further damaging the reputation of the Secret Service, already threatened by revelations related to the scandal in Cartagena. The most recent trouble didn’t start on foreign …
JAL and ANA put unwitting civilian passengers through contested airspace China’s newly declared air defense zone over a disputed area of the East China Sea has drawn the ire of quite a few countries, including the U.S. and neighboring Japan. While it’s not surprising to see the U.S. continuing to …
Lack of proper prevention practices led to loss of life Incidents like the devastating explosion at a Texas fertilizer plant are exactly why we push the idea of planning for crisis management so hard, and so often. As was suspected when the federal investigation began months ago, the plant has …
Terrible handling of a huge disaster When you choose to ignore a crisis and bury your head in the sand, you need to remember what part of you is sticking up for the world to see. Obviously nobody at the North Dakota Health Department got the memo on that one, …
Crisis management mistake exposes antiquated thinking at the international airline The recent Thai Airways mishap, in which a jet skidded off of a Bangkok runway, isn’t terribly unusual for an airline. Don’t get us wrong, any incident involving even a minor plane crash is going to attract coverage, but it …
Taking time to listen has a major benefit Welcome to another Crisis Management Quotable! This time, our lesson is brought to us by a legendary judge, one who served as Chief Justice of the United States for 30+ years, The Honorable John Marshall. If you’re looking for someone qualified to …
Rough seas lead to valuable lessons Learning vicariously through others who have endured crises is one of the very best (and least painful) ways you can better your own crisis management ability. Early this year we wrote, repeatedly, on Carnival Cruise Lines’ failures to do proper crisis management, but they …
Perhaps the airline has learned from painful experience Could it be that United Airlines has learned something from the series of crisis management mistakes it’s made over the past couple years? The company accidentally priced some fares at $0 on its website recently, which meant an unspecified number of customers …
Ugly voicemail sparks full-fledged investigation of bullying complaints The NFL’s Miami Dolphins are in full-on crisis management mode following revelations of excessive bullying of rookie players by veterans on the team. The situation came to light after rookie lineman Jonathan Martin left the team, citing mental issues caused by veteran …
We don’t envy the crisis management team in this case Some people simply should not act as spokesperson for your organization. Unfortunately, when that person is your CEO, dissuading them from granting interviews may be difficult at best. Lululemon’s CEO Chip Wilson landed his company, which is still in recovery …
Didn’t think we needed to say it, but don’t talk smack about charitable organizations… [Editor’s note: This post was written before the latest uproar over comments from Luluelmon’s CEO regarding body types, which we’ll be covering tomorrow!] Yoga outfitter Lululemon (say that three times fast) won acclaim for its handling …
Doing crisis management right often means finding your own silver lining When you hear the name Marilyn Monroe, deep thoughts are probably the last thing that comes to mind, but poke around a bit on the web and you’ll find the woman known best for her glamorous image was surprisingly …
