Japanese Airlines Flying in the Face of Reason

Posted on: 04, Dec 13

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations Leave a Comment

JAL and ANA put unwitting civilian passengers through contested airspace China’s newly declared air defense zone over a disputed area of the East China Sea has drawn the ire of quite a few countries, including the U.S. and neighboring Japan. While it’s not surprising to see the U.S. continuing to …

Boeing Not Flying Solo in Dreamliner Crisis

Posted on: 29, Jan 13

Erik Bernstein reputation management Leave a Comment

Airlines conducting crisis management on the ground as well There has been much ado about Boeing’s crisis situation following the grounding of its 787 Dreamliners, but what about early adopters of the aircraft, like Japan’s All Nippon Airways? In a recent Bloomberg article, Chris Cooper and Kiyotaka Matsuda spoke with …