The smooth way in which the US government has handled the H1N1 swine flu, including the excellent flow of information and high level of transparency, can largely be attributed to the crisis management efforts of the Department of Health and Human Services, along with the CDC. Thanks to their careful crisis prevention planning we have sites like PandemicFlu.gov, with one-stop access to all of the pertinent information regarding any pandemic flu. They’ve got press briefings and planning recommendations, along with any relevant local or international news.
Their work has produced excellent results; between websites and social media the public is well informed and panic is essentially nonexistent. This may go down as a classic study in online crisis management.
JB
Jonathan Bernstein
www.bernsteincrisismanagement.com