Anyone who has children knows they can be a handful, especially among the chaos of boarding an airplane, which causes stress to many adults. Apparently though, the folks at Allegiant Air are not too sympathetic. After an Arizona mom’s young children, with whom she was traveling alone, became restless and began crying during boarding, they were removed from the plane. Once again the watchdogs at The Consumerist have the details:
The airline removed the family from the plane and told them they could take another flight but neglected to mention at the time that this flight would cost $900 more. The airline says they will FedEx her luggage back from Montana (it was apparently behaving itself in the cargo hold,) and offered her a credit towards a future flight. She wants a refund.
Not only is it completely silly for the airline to refuse a refund, but leaving the luggage of a removed passenger on a flight is a major security breach. From the looks of it, Allegiant’s crisis management plans could use a major overhaul.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com/