BP insider gives observations on lessons to learn from the crisis
The Deepwater Horizon oil spill was, hands down, the most talked about crisis of the last year. Overall BP received a serious bashing over its handling of the entire issue, especially after ex-CEO Tony Hayward’s series of bad quotes, and, as smart organizations do, it has learned from the mistakes made during the crisis management process.
To that note, this weeks Crisis Manager newsletter features an article by Neil Chapman, ex-head of communications for BP’s Refining and Marketing business and the man that ran the media room for BP’s Unified Joint Information Center during the “Deepwater Horizon Incident.” In his article, Chapman gives his own observations as to how others can look at the entire incident to find lessons relevant to their own organizations.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com/