Crisis communications and a sticky situation
We’ve got two excellent guest articles in our latest Crisis Manager newsletter, now posted to the Bernstein Crisis Management website. First off, an excerpt from frequent contributor and world-class communications professional Karen Friedman’s book, SHUT UP and Say Something, that will help readers to give themselves a reality check when it comes to crisis communications planning. Following that, we have crisis management consultant Mike Naylor’s analysis of the sticky situation Verizon has landed itself in after refusing to rectify overcharge issues with literally millions of their “valued” customers.
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The BCM Blogging Team
https://www.bernsteincrisismanagement.com/