Crisis Manager Ezine Feature Public Information And The Unthinkable

Jonathan Bernstein crisis communications, crisis management, crisis manager, Crisis Prevention, Crisis Response, reputation management 1 Comment

Crisis management advice from professionals

A new Crisis Manager is out, and with it comes another pair of superb guest articles. First off, Public Information Officer trainer and consultant Karen Terrill talks about a book that perfectly describes why some are able to survive crises while others are torn apart. Following that, Melissa Mack and Charlie McDonald of Crisis Management International explain the concept of “The Sincerity Bar,” and how to clear it safely.

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The BCM Blogging Team
https://www.bernsteincrisismanagement.com/

Comments 1

  1. Jeff Rubin

    Maybe I just have Amanda Ripley fatigue. She has certainly generated a lot of buzz, and what's so ironic is that almost none of what she has written or presented on is new. Understanding risk perception is still an absolute essential piece of effective risk communication. We still don't learn from the past. How people behave in crises bears little resemblance to how we plan for them to behave, or how Hollywood and the popular press depict them. Laurence Gonzales published Deep Survival ("Who Lives, Who Dies") seven years ago and it covers a lot of the same ground in greater detail but still in a very readable manner (https://www.deepsurvival.com/ – I have no commercial interest, but some of my co-workers were involved in one of the incidents depicted in the book), and some of those concepts have been part of rescue, wilderness medicine, and even basic first aid training for years. I have nothing against Ms. Ripley – she is clearly an engaging writer and speaker – but others have done the research that she is writing about, i.e., what she is pointing out has been pointed out by lots of people before her. What we're really demonstrating is another thing we already know in crisis communications: substance is nothing without presentation. We owe it to ourselves and those who employ us to seek out important information a little closer to the source.
    My $0.02,
    JNR

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