Ensuring communication is effective is core to crisis management success
It turns out composer John Powell, perhaps best know for scoring movies like How to Train Your Dragon, Happy Feet and Kung-Fu Panda, knows a thing or two about verbal communication as well, making him the subject of today’s Crisis Management Quotable:
“Communication works for those who work at it.” — John Powell
Communication, GOOD communication, is an acquired skill, just like swinging a bat or kicking a ball. Sure, you can get the ball moving without any practice, but to control where it goes, who it reaches and with how much power it’s delivered with takes serious practice.
To continue with the sports analogy, do baseball players step up to the plate for an important game without putting in many, many hours of practice first? Of course not!
Why, then, do people think it’s safe to step in front of a camera or microphone when they haven’t even rehearsed in front of a mirror?
Communicating well is one of the most valuable skills you can learn, not only for crisis management, but also for life in general. Put in the work, and when it comes time to talk you’ll reap the rewards. That’s what it’s all about.
The BCM Blogging Team
https://www.bernsteincrisismanagement.com