Take at look at the statement released by Continental airlines after one of their planes slipped off the runway on takeoff at Denver airport today: Continental Airlines Statement Regarding Flight 1404 HOUSTON, Dec. 20 /PRNewswire-FirstCall/ — Continental Airlines (NYSE: CAL) tonight confirmed that flight 1404, a Boeing 737-500 aircraft carrying …
In my December 13, 2008 Internet Newsletter About Crisis Management I featured an article by Claire Wolfe on Firearms Manufacturer Misfires. The article represents the damage that can befall a company’s reputation when they don’t respond appropriately to the demands of any given group. It is clear that responding is …
I have a new monthly column, REPUTATION MANAGEMENT ONtheLINE, in Media Bullseye, the “New Media and Communications Magazine” published by CustomScoop, my favorite online clipping service. I’ll be featuring not only my own writing, but interviews with top experts in this field, so be sure to subscribe — it’s free! …
What are you doing, actively, to protect your reputation online? Do you know what people find on page 1 of a Google search for your name? If you’re an organization that would like to be found, can you be found on page 1 of a Google search by someone searching …
In the recent article, Great Crisis Leaders: 10 Key Characteristics, by Pat Rowe, we are reminded of how leaderships’ core beliefs will affect the success or demise of a company or country. These steps include intellectual integrity, the ability to see the big picture, willingness to consider mutiple options, decisiveness, …
In the November 2008 Crisis Manager, an article by Rene A. Henry offers 10 steps a company, organization or institution needs to take or have in place to prevent a crisis. These steps include anticipating and having a Plan, responding immediately, avoiding overtalk, truth-telling, accepting responsibility, choosing the right spokesperson, …
The Santa Barbara News-Press published a new story on November 13, 2008, regarding John Edwards and his re-surfacing into the public eye. “It’s a very good way to just poke your head out a little bit, see what happens, see what public reaction is like,” says Jonathan Bernstein, a California-based …
When CNBC.com’s Albert Bozzo called to ask me my professional opinion about how White House and other “official spokespersons” about the economy were communicating, I drew an analogy with how similar personnel had handled Hurricane Katrina. He seemed to like that angle and this story resulted. I did get one …
The latest issue of Crisis Manager contains two excellent articles by guest authors on how to manage different types of internal crises resulting from bad economic conditions. Remember, the ezine is free, you can sign up at my website’s home page. Jonathan BernsteinPresidentBernstein Crisis Management, Inc.https://www.bernsteincrisismanagement.com
In a past article from my ezine, about “Lessons Learned,” I wrote: There is no such thing as non-communication and there is no such thing as inaction. Saying nothing communicates. Doing nothing is an action with its own results. Today’s results — so far — include a 700 pt drop …
Article by Bruce Horovitz in USA Today provides various and sometimes differing perspectives on how financial firms should communicate with their customers in the current very uncertain environment. Bruce was kind enough to make me one of his sources! Jonathan Bernstein
I just had the privilege of reprinting an article by renowned crisis management consultant and philosopher Ian Mitroff in my Crisis Manager ezine, as distributed by email to my subscribers. It will soon be archived on my website, but I wanted to go ahead and re-post the article here as …
There’s not too much humor in a monster storm like Hurricane Ike, but when Geraldo Rivera tried to follow firefighters along a storm-whipped beach in Galveston…. JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
THE FOLLOWING IS A COMMERCIAL ANNOUNCEMENT but, like, so what, it’s my blog and I’ll announce if I want to. And maybe some visitors want to pay to hear me share my experience for 90 minutes. Jonathan Bernstein to Speak on Leading through CrisisBusiness leaders from various industries will gather …
A definition of “insanity” popularly attributed to Albert Einstein is, “doing the same thing over and over again expecting different results.” So what, then, is “sanity”? It would seem to be “learning from our mistakes.” It only took eight years of the current administration for President Bush — and his …
