Today I’d like to point out an example of good crisis management that anyone involved with a food-related business should take a look at. Many of you have probably seen news reports of the most recent Salmonella scare, which has now grown to over 480 cases spanning 43 states. Although …
As subscribers to my Crisis Manager newsletter may know, I am none too fond of Best Buy due to their consistently poor customer service. Unfortunately, a recent post on The Consumerist gives another example of Best Buy’s incredibly bad customer service that only serves to cement my opinion. Properly training …
A new blog penned by John Withington – author of The Disastrous History of London, A Disastrous History of Britain and (his latest) A Disastrous History of the World – dissects current disasters and examines them in a historical light. While somewhat macabre, Withington’s posts make clear what I have …
In this article reported in my online newsletter, Crisis Manager: The Internet Newsletter About Crisis Management, Jim Lukaszewski has given us a clear view of what we all know: sometimes what is said is not what is meant. Unfortunately, the meaning is usually very clear to the listener. When responding …
After working with SEO guru Chesa Keane of TAO Consultants for some time, we have established a working relationship that is both interesting to the both of us as well as extremely valuable to our online crisis clients. In my latest Media Bullseye column, REPUTATION MANAGEMENT ONtheLINE, I explore some …
I happy to report that my newsletter, Crisis Manager: The Internet Newsletter About Crisis Management, has been rated by MarketingSherpa as one of the top 10 newsletters for PR professionals. Thanks MarketSherpa — and all my readers! JB Jonathan Bernsteinwww.bernsteincrisismanagement.com
Given my comment on my blog yesterday about the news of the US Airways crash into the Hudson River — pray first, analyze later — I found this article about pilot Chesley “Sully” Sllenberger interesting. He proves that being prepared for crisis means you can successfully handle crisis. Jonathanwww.bernsteincrisismanagement.com Added …
Everybody loves a contest, so here at Bernstein Crisis Management, we thought that a good contest to begin 2009 would be a great idea. Here’s the scoop: If you have a crisis management-related case history worthy of publication in my Crisis Manager: The Internet Newsletter About Crisis Management we have …
Stephen C. Rafe makes some very good points in his article reported in Crisis Manager – The Internet Newsletter About Crisis Management about the appropriate responses to crisis that a company should take. It’s important in any crisis to avoid confrontational and defensive behavior when confronted by critics. Rafe says …
I’ve been refining my process of “Vulnerability Audits,” the first step in crisis prevention. Read how doing a “scan of your operations” in advance can help you avoid or minimize crises that may arise unexpectedly. JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
Have you ever seen Merrie Spaeth’s hilarious “BIMBO Awards“? They’re monthly collections of mostly famous people suffering from foot-in-mouth disease, along with some examples of “doing it the right way” in crisis communications. For example, here was this month’s “winning BIMBO”: “I’m here to tell you right off the bat …
In a blog posting on My Global Career, Kristina Cowan writes about why Americans are altering their retirement plans in response to the state of today’s economy. I was quoted as a good example of someone whose retirement plans have changed due to the recent economic situation. Many retirement portfolios …
To start the New Year off right, I wanted to offer you the format fora resolution that can and, in my opinion, should be adopted by anyorganization that has not engaged in comprehensive crisis planning. CRISIS MANAGEMENT RESOLUTION(Name of Your Organization Here) WHEREAS, (name of organization) is vulnerable to (add …
The latest issue of Crisis Manager is now online at my main business website. It’s free if you’d like to subscribe! JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
Published December 29, 2008 by William Hoffman, Managing in a Meltdown offers insight into shippers fears of unprecedented disruptions to supply chains. Manufacturers and retailers are recognizing that coping with today’s economy requires attention to not only their own financial picture but also to that of their transportation and logistics …
