It can’t be said enough, thorough preparation is the key to successful crisis response. A reporter from Pacific Business News recently spoke to members of several crisis communications firms to prove this point using real world examples, including navigating clients through last year’s terrorist attack in Mumbai. From the article: …
Tired of me talking about social media yet? You’d better get used to it because this former flavor of the month is garnering more attention than ever before. This story by Riverside Marketing President Heidi Cohen, run on Clickz.com, discusses the importance of a multichannel PR or crisis management approach …
I couldn’t resist sharing this one after the way I finished Thursday’s post. I said having an open ear to social media outlets can only aid your reputation management efforts, and this story of a very angry Comcast Cable customers’ issue being resolved via Twitter proves that point beautifully. Setting …
With so much talk about Twitter recently I thought I’d share another article, this one from Advertising Age. Although many of these tips are standard crisis management, new tools do change the game. “You don’t have to bow to the Twitter torches and do everything they tell you to do,” …
Domino’s Pizza’s crisis management team definitely earned their paychecks this week. Last Monday, two employees posted a YouTube video which showed one of them doing various disgusting things to a Domino’s sub sandwich, including sticking cheese up his nose and, ahem, “passing gas”, on the salami. With the video garnering …
A BlackBerry containing information from both British cabinet members and the ex-deputy prime minister was recently recovered by UK police after being sold by a homeless man in South Yorkshire, England. This story from CrackBerry.com caught my eye because of the extremely lax way the owner of the phone (obviously …
Talk about tough crisis management, the ongoing Somalian pirate hostage crisis ended today with three of four pirates killed by U.S. Navy Seal snipers before reaching the Somali coast. The order to fire was given only when the hijacked cargo boat’s captain was facing imminent danger to his life, allegedly …
The Homeland Security Newsletter is dedicated to delivering news related to both national and international security issues, covering topics from cyber-spies to aviation security and everything in-between. Along with being a good source of information, the incidents are often incredibly useful studies of crisis prevention and crisis response in action. …
Internal audiences can be even more important than those outside your company during the crisis management process, yet all too often they receive the least thought and attention. Every employee, consultant, and vendor of yours can become a representative for your organization, and you want them all on the same …
It is very easy to get yourself in hot water when speaking to the media, be it be a traditional reporter, or one of the new breed of I-Reporters I’ve discussed in previous articles. Ross Goldberg, founder and president of Kevin/Ross Public Relations, offers “Ten Media Myths That Can Get …
If anyone in the crisis management industry needs a reminder that the line between ordinary citizens and card-carrying member of the press has been blurred beyond recognition, then look no further. Straight from this month’s Bimbo Awards, this is not the kind of sound bite you want circling the airwaves. …
Some of the rules of crisis management never change. It almost always benefits you to come clean, immediately, when a crisis breaks. For some reason, people in the “C Suite” often seem to forget this. A good example is Dell’s (mis)handling of their recent layoffs being confounded even further by …
It’s time to get interactive, folks! I’ve created a poll on LinkedIn.com to gather you, the reader’s, opinion on a hotly debated topic in the crisis management world…what exactly is the primary cause of crises? I’ve provided a few of the most widely held views, it’s up to you to …
“Why after the AIG spa scandal, the car manufacturers’ jet debacle and the bonus blow-up do corporate executives continue to make obvious missteps in the public arena that have led to growing anger among employees and the public? The answer is partially due to poor public relations and a deaf …
Officials at MeritCare Hospital in Fargo, ND, were recently rewarded for their crisis prevention efforts when they successfully evacuated 180 of their most delicate patients in the face of a raging blizzard. With a flood predicted, executive vice president Bruce Pitts was forced to make a move and, kept tight …
