Acting as a low cost marketing, public relations and crisis management tool, blogs, both your own and others, can be a powerful utility for any organization. A post from PublicRelationsBlogger.com explains further: Whether you create and manage one yourself or read and follow others, blogs provide the chance to really …
A new survey is indicating that many employers may be in trouble in the coming year, as a full sixty percent of the members of the workforce polled indicated that they intended to leave their current job to pursue new opportunities as the economy improves through 2010. A quote from …
If you ask employees of any organization, most would say they look to their managers for leadership, inspiration and direction. Despite that, a recent global study has indicated that less that half of all managers feel that displaying these traits is a part of their job. In a post on …
Brandy’s Kodak digital camera comes with several pre-set modes, one of which is “beach.” However, when her camera stopped working after a trip to the beach, she reports that Kodak’s mystifying response to her service request was that just because a digital camera has a setting for taking photos at …
One of the biggest steps an individual or organization can take toward securing their identity is to lay claim to their own name on the Internet. Now, a new product from reputation management experts ReputationDefender, called NameGrab, is making that a lot easier. As they explain it: Now, you can …
We’ve just sent out the latest issue of our Crisis Manager newsletter, which is now being distributed (for the first time!) in full-color HTML format, and I’d like to say a special thank you to all of my subscribers who toughed it out while we made the switch. For this …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
Violence striking the workplace is a nightmare scenario for any organization. Unfortunately, the ugly reality is that these things can and do happen, as has once again been made apparent by several recent workplace shootings, all occurring within one week of each other. A recent article from BusinessInsurance.com featured an …
Anyone who has children knows they can be a handful, especially among the chaos of boarding an airplane, which causes stress to many adults. Apparently though, the folks at Allegiant Air are not too sympathetic. After an Arizona mom’s young children, with whom she was traveling alone, became restless and …
Safe to say the management team at Maclaren is having a terrible week. On Monday its U.S. subsidiary issued a press release announcing a recall of every baby stroller it has sold in the United States in the past decade — which means about one million units. The purpose is …
Often, when a crisis is thrust into the public eye, it causes others to take notice and think about their own crisis management plans. A recent article from the Cookeville Times website investigated the ways various organizations prepare for crises, as well as sharing this advice: In a speech to …
Social media continues to create waves as more and more organizations and influential individuals climb on board. The advantages these platforms provide for crisis management are clear, as a recent blog post by social media consultant Richard Stacy explained: Social media allows you to communicate directly with the people you …
Most hospitals strive to maintain a reputation of compassion and care, so when a purported billing department error at the UC Davis Medical Center caused a terse letter to be sent to the parents of a tragically deceased student, it hatched a crisis management nightmare. Another startling article from The …
While retail stores certainly have the right to detain suspected shoplifters, there is a line that can be crossed. According to a story posted on The Consumerist, a Michigan WalMart has been accused of not just crossing that line, but taking a flying leap over it. The details: In the …
Some of the most common crises that organizations find themselves facing involve reputation damage, and these days the origin of this damage is more than likely the Internet. In an interview for the Wildfire Marketing Group’s Thought Leader Thursday blog, reputation management consultant Andy Beal gave his take on why …
