French Pirates Go Into Crisis Management Mode

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, reputation management, risk assessment

When your company takes a strong public stance on an issue, displaying any behavior that contradicts that position is very dangerous. If you need proof, look no further than the crisis management French anti-piracy group Hadopi, who was caught red-handed last week using a font which was created exclusively for …

J&J Fails Crisis Management

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, reputation management, risk assessment

Johnson and Johnson’s 1982 Tylenol recall set a precedent for effective crisis management, laying out the guidelines of communication, cooperation and transparency. Because of this, it comes as a surprise that they recently strayed from their practices by failing to react to customer complaints or FDA questioning about many of …

Supply Chain Crisis Management

Jonathan Bernstein crisis communications, crisis management, media training, reputation management

Disruptions in your organization’s supply chain can result in many different types of crises, as everything from customer relations to your bottom line relies on a steady flow of goods and services. SupplyChainBrain.com recently interviewed Phil Renaud, vice president of risk management at Exel, and this is what he had …

Ready for Crisis Management

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, public relations

We constantly see examples of public relations gone wrong in the news, cases where organizations neglected crisis prevention and are left to fight the resulting fires. In an article for Crisis Manager, titled 10 Hidden Ways to Sink Yourself in 2010, Jeff Chatterton uses real examples to demonstrate ways your …

Mobile Phone Crisis Management

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, public relations

When it comes to mobile phone security, taking a few easy-to-implement precautions can mean the difference between a minor loss and a corporate crisis. In an article for the latest Crisis Manager newsletter, BCM President Jonathan Bernstein shares some insight into the dangers that these devices can pose: What type …