Are companies going too far in trying to provide the ultimate customer experience? Would it creep you out if your flight attendant walked up to you and wished you a happy birthday out of the blue? That’s precisely what a Gawker article claims is happening on United Airlines thanks to …
Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by minor issues or manufactured/baseless outrage these days this gem was …
More evidence connectivity is outpacing security Hot on the wheels (sorry, couldn’t resist!) of the uConnect hack comes another concern-causing car finding. This time, researchers at the University of California San Diego announced their discovery of a method that allows them to to hack thousands of different vehicles from a …
Poor communications and a questionable explanation leaves the airline’s most valuable asset in danger Allegiant Airlines’ emergency landing at a then-closed Fargo, ND airport raised serious questions about safety. And, when your organization revolves around carrying passengers some 30,000+ in the air, that means immediate damage to your reputation. Given …
Poor response to a predictable crisis compounds damage Burger joint Checkers, also known as Rallys in some areas, is the latest fast food chain to find itself in crisis thanks to a stomach-turning video posted to social media. While the identity of the original poster is unclear, several individuals have used …
A look at how few are truly prepared to face a crisis head-on While virtually all leaders will readily admit that crises which endanger reputation and the bottom line can happen at any time, far fewer are actually prepared. The infographic we’ve shared below, created by consultants at Deloitte based …
Sporting regulator fights back against allegations of negligence Early this morning we published a post covering shocking allegations from UK paper The Sunday Times and German broadcaster ARD/WDR regarding the prevalence of doping in international sport and the alleged lack of action from the International Association of Athletics Federations. We …
Did the regulating body allow suspicious athletes to compete and win over a 10+ year span? A new report from The Sunday Times sent shocks racing through the sporting world thanks to serious allegations of an absolute epidemic of doping by competitors at the world’s biggest events. What sparked it …
Investigation widens, bringing more systems under review Fiat Chrysler’s recall of 1.4 million vehicles due to a flaw in its Uconnect “infotainment” system that could allow hackers to remotely control braking and acceleration was big news thanks to the scare factor and widespread nature of the problem, but it may …
A scary series of security flaws raises serious questions Brinks has a reputation as a trusted name in security, but the findings of a pair of security researchers may crack that wide open. Daniel Petro and Oscar Salazar of security company Bishop Fox decided to take a look at Brinks’ …
When it comes to hacks think “when,” not “if” Our smartphones are veritable treasure troves of valuable information, yet they’re also one of the least-protected devices we use on a regular basis. Hacking phones is becoming more profitable by the minute, and the number of threats appearing is directly related. …
Success brings dangers of its own English playwright, poet, and literary critic Ben Jonson was considered second only to Shakespeare for his contributions to the stage in the late 1500’s and early 1600’s. He was also a cunning humorist, and, as so many others who are talented in the comedy …
New hire for NY firm turns heads Former Congressman Anthony Weiner became the namesake of our Weiner Awards thanks to his repeated demonstration of a keen ability to sink his own reputation ship via a multitude of communications platforms. Now, in a turn of events that reads like the start …
Reporters uncover stats the search giant’s been reluctant to share European courts have determined that the ability to remove Google search results is a matter of privacy, and although it’s been firmly contested in the U.S., the “right to be forgotten” has become a regular part of European law. While …
If you don’t like the names stakeholders use to describe your organization, do something about it Jennifer Lee Carrell’s career has spanned academia, reporting, theater, and three novels. And, judging by today’s Crisis Management quotable, she’s gained some experience in both dealing with people and telling it like it is …
