Examining crisis management for an unprecedented ransomware attack Our last post discussed power grid hacks and the potential they hold to wreak havoc, but what about a real live hack that’s happening now? According to reports, Hollywood Presbyterian Medical center has been locked out of its own computer network for …
Attack in the Ukraine raises serious questions about U.S. security The cyberattack that caused blackouts for hundreds of thousands of Ukranians in December is raising serious crisis management concerns here in the States. CNN’s Evan Perez reports: A U.S. official close to the investigation said the power outage was caused …
Search is king when it comes to reputation When someone widely hailed as a driving force behind the digital revolution speaks up about the internet, there’s probably a bit of thought behind it. Chris Anderson was a long time writer for The Economist, is a former editor-in-chief of WIRED magazine, and has published …
Looking to the future The field of crisis management is constantly changing. Whether it’s the technologies we use, the tactics we employ, the audiences we communicate with, or who makes use of our services, even the most experienced find themselves looking toward the future and wondering, “What’s next?”. Awareness of …
Reputation management is more important than ever before Reputation. It can help your organization to succeed, or it can be the reason your doors close for good. Though the level of understanding regarding just how important reputation really is has skyrocketed over the past couple years, most organizations still aren’t …
A hard look at what happens when the market loses faith in your brand There’s a lot out there discussing the importance of reputation and the harm crises can do to a brand or organization. When it comes to making the call to spend a serious chunk of budget on …
The two go hand-in-hand As much as those at the helm of a good number of old-school organizations may want it to go away, the trend of choosing products and services based not only on price point or features, but also on how much you like and agree with the …
Is review management part of your overall crisis management plans? With your stakeholders trusting online reviews more than ever before, now is the time to make improving your ratings an integral part of day-to-day crisis management activity. Whether you run a restaurant, doctor’s office, investment group, or any other type …
What will drive this comms-heavy niche in 2016? Combating misinformation disseminated by misguided protesters, coping with internal politics turned ugly, wrangling members, employees or associates who aren’t representing the organization well…these are just a few of the crisis communication fires you may find yourself putting out if you’re involving in …
Communication is now a two-way street whether you like it or not You don’t wind up leading teams at organizations like Fast Company and Inc. magazine unless you have your finger on the pulse of the modern world, and our featured quote for this first Crisis Management Quotable of 2016 …
Did we see the understatement of the year just as 2016 got moving? The first weekend of the new year saw militia members occupying the headquarters of an Oregon wildlife preserve. In a reaction to federal prison sentences handed down to two Oregon ranchers convicted of committing arson against federal land, …
Facts and figures regarding your Internet image Establishing and maintaining a positive online reputation is essential to success no matter what your organization does. The infographic below, created by Towergate Insurance, is one of the most comprehensive we’ve ever seen, and contains a plethora of information about online reputation management: …
[Editor’s note: This post comes to us courtesy of the University of Alabama at Birmingham’s Collat School of Business. If you have content you think would be a good fit for our blogs, email [email protected]] Steering clear of common workplace security pitfalls While data security is an increasingly crucial part …
Complete lack of crisis management doesn’t bode well for anyone involved We’ve been critical of the organizers of the Rio Olympic Games, discussing their communications and actions (or lack thereof) in a series of posts and editorials. While we’d like to say things are turning around, new tests showing Rio’s …
Quick tips to save you from cringe-inducing mistakes Looking at lists like ClickZ’s “10 most cringeworthy social media” is painful. Not only because of the harm these organizations inflict on themselves, but also because so many of the mistakes are quite easy to avoid. Although the possibility of being completely …
