115 facts about #socialmedia Social media is hardly new at this point, but that doesn’t mean things like who’s using it, how it’s being used, and best practices to stay out of trouble aren’t constantly in flux. We’ve found that one of the best ways to stay up to date is …
Understanding how to keep your data secure [Editor’s note: This guest post came to us from the experts at Australia-based The Service Manager. If you have a submission you think may be a fit for our blogs we’d love to see it, contact [email protected] for more information.] Data security, among …
How do you address allegations of illegal dumping and a $40m fine? While a “magic pipe” might sound like something Alice’s caterpillar friend would enjoy, the Princess Cruises definition was quite a bit less whimsical and altogether more disgusting. A Department of Justice investigation has revealed that Princess was, among …
Paying back shareholders isn’t the only thing needed to pull the electronics giant out of crisis When you take a financial hit like Samsung has you’re going to be hearing from a lot of angry investors, and everyone single one will want to know exactly what you’re doing about the …
Reduce the risk factors for online marketing Creating your own hashtag for use on social media is a great way to connect discussions about a specific marketing campaign, product, or event. But, they’re also the perfect target for those looking to push their own agenda or simply cause you grief. “Hashtag …
[Editor’s note: Thank you to our colleague and frequent contributor Tony Jaques for submitting this post on crises created by rogue employees and the excuses that often follow.] Blaming a rogue employee or system failure is a pretty popular crisis strategy. But one of the most notorious cases of blaming …
When false ‘facts’ become headlines We use words like hoax, misinformation, and untruth, but the deceptively simple “fake news” describes one of the most common modern causes of reputation issues so very well. Media outlets today are in a frenzy of competition, each battling to publish stories that will get generate …
Prepare before nasty weather comes your way “By the time you hear the thunder, it’s too late to build the Ark.” — Unknown We would love to learn who first dropped this quote, because it’s a brilliant one. Though there has been increased interest in crisis preparedness in recent years, …
Taking basic precautions can help protect your devices The massive botnet attack that disrupted internet traffic in late October, powered by malware known as Mirai, was many people’s first exposure to the fact that household items can be hijacked for nefarious purposes. Experts have been talking about the dangers inherent …
Staying one step ahead of issues helps mitigate damage Knowing where different types of crises originate is a great way to focus on how to A) prevent them from happening in the first place, and B) respond when an unpreventable issue occurs. This infographic, from digital strategist Christian Faller, looks at …
A fine can be paid off but reputation issues like this could stick forever This week federal investigators determined that Penn State should pay nearly $2.4 million for a series of violations of campus safety laws related to the Sandusky scandal. The fines are a result of the lengthy and …
Setting the tone for nearly 2,000 pending cases A St. Louis jury deliberated for barely three hours before returning with a $70 million award for a woman who claimed decades of using baby powder resulted in her being diagnosed with ovarian cancer. Johnson & Johnson has been battling claims like …
When it comes to workplace etiquette in 2016, how you present yourself online is just as important as how you present yourself in the office. Gone are the days of venting on MySpace about your boss being “wack” or putting up an “out of the office” message referencing your “totally …
Why failing to meet expectations is a fast track to reputation ruin Our Crisis Management Quotable series frequently takes quotes from famous philosophers, political figures, or writers. While those are fantastic, sometimes we like to give it to you straight from a more current source – Bernstein Crisis Management’s president, …
The dangers of deception When HP quietly pushed out a “security update” that caused many of its printers to stop working with third party and recycled ink cartridges that had been fine the day before, consumers and activists were outraged. This outrage was fueled by several issues, including environmental concerns and …
