Below you'll find a list of all posts that have been categorized as “reputation management”
While retail stores certainly have the right to detain suspected shoplifters, there is a line that can be crossed. According to a story posted on The Consumerist, a Michigan WalMart has been accused of not just crossing that line, but taking a flying leap over it. The details: In the …
Some of the most common crises that organizations find themselves facing involve reputation damage, and these days the origin of this damage is more than likely the Internet. In an interview for the Wildfire Marketing Group’s Thought Leader Thursday blog, reputation management consultant Andy Beal gave his take on why …
To anyone involved in crisis management on a regular basis, the idea that a sincere apology can mitigate damages is a no brainer. In other sectors, however, this idea is only just beginning to catch on. The success of legislation which has been adopted in 34 states, based on the …
With the public nowadays looking to the Web for the vast majority of their news and information, having a poor online reputation is a major no-no. In an article written for our latest Crisis Manager newsletter, Rose Jensen offers up some advice for online crisis management. Whether you’re an individual …
It’s no coincidence that Twitter is in the news daily. The success of the platform is obvious, and the question is no longer how to convince clients that they should use the service, but, as an article from Affinitive’s Social Media Playground says, how to use it to meet your …
Though celebrities with tarnished reputations are no rarity here in the U.S., the heights from which they can fall are often astounding. According to a CNN.com article, actress-singer LeAnn Rimes, once considered to be as squeaky-clean as they come, has been accused of embarking on an extremely public affair with …
Michael Bryant, former Ontario attorney-general, is just one of the long list of public figures recently finding themselves in need of professional crisis management in order to repair their reputations. You’ll find some comments from me in an article from the Globe Investor which details his first exposure to the …
Many people will tell you it doesn’t pay to argue with the press, but you certainly won’t hear that from anyone in the field of crisis management. In part one of his three-part guest article for our Crisis Manager newsletter, crisis communications expert Rene A. Henry examines how the rise …
Microsoft recently unveiled a brand-new ad for their business productivity software. While the U.S. version was fine, someone at the software behemoth’s Polish subsidiary decided to make a change that spawned a storm of negative criticism throughout the Web and on Twitter. Here’s a description of the switch that angered …
Social media has exploded onto the scene, bringing promises of more interaction with, and among, customers. This platform, which appears to be a marketers dream, has also shown itself to be dangerous, most recently causing trouble for corporate giants Johnson & Johnson and Pepsi. In her guest article from the …
As I’ve stated in previous articles, product recalls have the potential for crises for which many companies remain unprepared. They are nearly guaranteed to produce an initial barrage of criticism that, if not properly handled, can snowball into something much worse. A recent interview from ReliablePlant.com has more on this …
Considering every player on the 2003 MLB steroid investigation list was informed of their positive test results, it’s obvious that David “Big Papi” Ortiz, of the Boston Red Sox, was well aware of the skeletons in his closet. Knowing this, it would have been a smart crisis prevention move for …
A new edition of Crisis Manager’s up on the Bernstein Crisis Management website! This issue features two guest articles on crisis response – one’s an example of a successful traditional customer-oriented response by a food manufacturer during the recent peanut salmonella fiasco, while the other demonstrates how to employ the …
In a drastic move, California Governor Arnold Schwarzenegger replaced most of the members of the California Board of Registered Nursing this past Monday. This attempt at crisis management stemmed from an LA Times/ProPublica investigation that revealed it takes an average of nearly three and a half years to close official …
It’s a well known crisis management fact – if you do not give your story, your way, someone will step up and tell it for you. This of course leaves plenty of room for rumor and speculation, neither of which is healthy for your image. Take the saga of hockey …
