Below you'll find a list of all posts that have been categorized as “reputation management”
Working with the media is an integral part of every crisis management plan. So much so, that just how well you handle this relationship can make or break your company or client’s reputation. In a recent article for TechWithUs.com, Thomas Murrell discusses the right way to do things during a …
Any time credit information is compromised it’s bound to cause a crisis, so when it was found that the credit card information of several users of Blippy.com, a site that allows users to share online purchase information, could be found via a simple Web search, people took notice. TechCrunch has …
As has been the case with nearly every natural disaster in recent memory, social media has been a life saver for individuals and organizations affected by the massive ash plume resulting from the Icelandic volcano eruption. A recent post on the SharkeyMedia blog shows just how social media became an …
Rarely does a crisis management professional have to use his skills to defend their own reputation. However, as this quote from TheWrap.com explains, we are about to see one of the biggest names in the business take on this very task: Mike Sitrick, called the Wizard of Spin for his …
Would you rather have your online reputation be associated with your beautifully written corporate values or with the terms “vomit” and “crap”? That is the question posed by guest author Merrie Spaeth in her article for the latest Crisis Manager, “Harmonic Convergence”. In it, Merrie examines the reasons why it’s …
California Attorney General Jerry Brown’s announcement that his office has kicked off a “broad investigation” (pun intended?) regarding a California State University foundation’s payments to Sarah Palin has raised a number of issues like these, from a USA Today article: In a statement issued by his office, Brown insisted his …
Every crisis holds valuable lessons for both those directly affected and their peers. A recent AP article, published on ASICentral.com, asked professionals for some lessons that other business owners can learn from Toyota’s recent crisis management mistakes and got several responses, including one from BCM President Jonathan Bernstein: “…the best …
How are my stakeholders being negatively affected by what’s happening? What can I do to rectify that situation? How can I best communicate my actions to my stakeholders? These three questions, posed by Grant Smith in a post on his Media Insights and Crisis Expertise blog, can keep your organization …
By now the Vatican should be no stranger to crisis management. After all, the organization has faced issues with misconduct and molestation among their members for years, yet every time a new situation comes up they somehow manage to bungle the response. In a recent post on his ManagementHelp.org PR …
Since the advent of social media platforms, boundaries between CEOs and the general public have become almost nonexistent. Customers now have direct access to the people managing companies, and they expect them to be openly accountable. This provides companies with the unique opportunity to address a crisis situation by telling …
When AOL CEO Tim Armstrong publicly bashed work done by some of his employees, the media grabbed ahold of the quote and ran with it. Armstrong quickly realized that having your employer’s disparaging comments aired in public is bad for morale and invited the 250 employees whose work he had …
Bernstein Crisis Management President Jonathan Bernstein’s article, “Four Ways to Lie,” is now available at his newest blog, featured at the Free Management Library. The post contains several different ways that dishonesty among individuals and organizations can create crisis management issues, as well as lending some advice to the Vatican …
A new social media service, Unvarnished, which entered its beta phase just yesterday, is already drawing ire and raising trepidation among many professionals. With the wild popularity of social media, why is the launch of Unvarnished causing such a stir? This quote from a TechCrunch article explains: Today, Unvarnished makes …
When facing a crisis, it’s important to take an approach fitting to the situation. Every month in Merrie Spaeth’s Bimbo Awards she compiles a list of people who did the opposite, and took a hit to their reputation as a result. An example:The International Luge Federation said Georgian athlete Nodar …
Jonathan Bernstein was recently interviewed for a Business Insider story about product recalls, and the website allowed us to embed the whole story for you here. The BCM Blogging Teamhttps://www.bernsteincrisismanagement.com/
