Below you'll find a list of all posts that have been categorized as “reputation management”
Poor response to a predictable crisis compounds damage Burger joint Checkers, also known as Rallys in some areas, is the latest fast food chain to find itself in crisis thanks to a stomach-turning video posted to social media. While the identity of the original poster is unclear, several individuals have used …
Sporting regulator fights back against allegations of negligence Early this morning we published a post covering shocking allegations from UK paper The Sunday Times and German broadcaster ARD/WDR regarding the prevalence of doping in international sport and the alleged lack of action from the International Association of Athletics Federations. We …
Did the regulating body allow suspicious athletes to compete and win over a 10+ year span? A new report from The Sunday Times sent shocks racing through the sporting world thanks to serious allegations of an absolute epidemic of doping by competitors at the world’s biggest events. What sparked it …
A scary series of security flaws raises serious questions Brinks has a reputation as a trusted name in security, but the findings of a pair of security researchers may crack that wide open. Daniel Petro and Oscar Salazar of security company Bishop Fox decided to take a look at Brinks’ …
Success brings dangers of its own English playwright, poet, and literary critic Ben Jonson was considered second only to Shakespeare for his contributions to the stage in the late 1500’s and early 1600’s. He was also a cunning humorist, and, as so many others who are talented in the comedy …
New hire for NY firm turns heads Former Congressman Anthony Weiner became the namesake of our Weiner Awards thanks to his repeated demonstration of a keen ability to sink his own reputation ship via a multitude of communications platforms. Now, in a turn of events that reads like the start …
Reporters uncover stats the search giant’s been reluctant to share European courts have determined that the ability to remove Google search results is a matter of privacy, and although it’s been firmly contested in the U.S., the “right to be forgotten” has become a regular part of European law. While …
If you don’t like the names stakeholders use to describe your organization, do something about it Jennifer Lee Carrell’s career has spanned academia, reporting, theater, and three novels. And, judging by today’s Crisis Management quotable, she’s gained some experience in both dealing with people and telling it like it is …
Putting figures to the phenomenon Our friend Chris Syme shared the below infographic, created by Overdrive Interactive to celebrate Social Media Day 2015, and we knew we had to pass it on to our readers here. It’s common knowledge that social media’s been growing at a rapid clip, but when …
A self-inflicted crisis for O, The Oprah Magazine Failing to meet stakeholder expectations is an almost-certain way to create a crisis. O, The Oprah Magazine, found this out firsthand after creative director Adam Classman responded to a reader’s question, “Can I pull off a crop top?”, by writing, “If (and …
Know the communication tools your stakeholders prefer Knowing how whatever audience you’re trying to communicate with is using social media is an essential part of crisis management today. Let this infographic by DocStoc get you started on some crucial learning that will help you get your message out when the …
Doing nothing is not a crisis management strategy that produces results The Office of Personnel Management breach is attracting a lot of attention thanks to the staggering number of federal employees possibly affected – nearly 18 million the last time a total tall was announced – and the clear lack …
Unclear wording created a PR crisis for the payment service PayPal found out firsthand the troubles incautious wording can cause after not only customers, but also industry regulators, voiced their concerns about its new user agreement. In it, PayPal appeared to give itself the right to fire up the robocallers, …
Don’t let negative encounters become crises Negative customer experiences are often passed off as someone “having a bad day” or excused with statements like, “nothing would make them happy”, but the reality is that dismissing these incidents is setting yourself on the road to crisis. Yes, sometimes there is nothing …
Always be watching for ways to enhance your reputation management efforts The best reputation management strategies are constantly evolving to be as effective as possible given our ever-changing world. That means always watching for new ideas to incorporate and innovative ways to accomplish your goals. We found this w3police infographic …
