Below you'll find a list of all posts that have been categorized as “reputation management”
Editor’s note: In this post, which originally appeared on the Triad Strategies blog, Rick Kelly perfectly describes the situation Lance Armstrong finds himself in following his doping confession, as well as the opportunities that lie ahead of him should he be up to the challenge. An Alpine Road to Redemption …
If you’re caught, pay the price, or risk your reputation It’s well known that many countries around the world use and accept bribery so openly that it’s all but an official part of the business culture, but that doesn’t make the consequences any less damaging when an organization gets caught …
Guard what you say around reporters, it’s just good crisis management There hasn’t been much news from the Mars rover in a while, so when the chief scientist for the project proclaimed that the latest discovery picked up through Curiosity’s Sample Analysis at Mars instrument, essentially an on-board chemistry lab, …
New threats hold potential to create crisis management woes As computers and mobile devices continue to become deeper entwined with all aspects of our daily lives, the potential dangers presented by cybersecurity breaches become exponentially more worrisome. Cyberheist News recently published its “13 Predictions for 2013,” and below we have …
Avoid sexism in messaging, or find yourself knee-deep in crisis management With the U.S. women’s rights movement approaching 165 years in action, one would expect organizations to assiduously avoid sexist comments in their communications. Of course, if every organization did the right thing, then what fun would we have writing …
Don’t make promises you can’t keep, or you’ll find yourself in need of more crisis management Make sure that you are realistic with your planning, and with the promises that you make to your customers and suppliers. It is better to keep customers informed with regular updates explaining exactly what …
Crisis communication from the health-centric grocery chain in response to biosolids controversy We know more about the food on grocery shelves today than ever before because instead of buying whatever produce or meat is in front of them, consumers are asking questions and demanding answers. The most recent stomach-turning fact …
Poorly chosen spokesmen create crisis management scenario Every time an organization chooses a celebrity spokesperson it runs a risk of reputation damage due to that person’s words or actions. A formerly-golden celeb can become a detriment to your reputation overnight (think Lance Armstrong), but typically thorough research will eliminate candidates …
Will an atypical crisis management plan help preserve the organization’s reputation? In the wake of the tragic killings in Connecticut, there has been a remarkable silence from the National Rifle Association. The typically vocal organization has shut its Facebook page down, ceased updating its Twitter feed and definitely isn’t returning …
How do you excuse letting a kidnapper leave custody? When a man attempted to snatch a two-year-old girl from a Virginia Fashion Square mall while she walked with her parents, entering in a wrestling match with the father in the process, security officers came in to assist and managed to …
Leaked letter reignites reputation management crisis St. Louis University is facing a serious crisis, and to say that it’s not weathering the storm well would be an understatement. Early this fall SLU’s Faculty Senate and Student Government Association took a vote of “no confidence” against University President Lawrence Biondi, citing …
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
Evidence of a lack of crisis management concern? Ranbaxy Pharmaceuticals Inc. is recalling more than 40 lots of atorvastatin pills — the generic version of the popular statin Lipitor — over possible glass contamination. Statins, or lipid-lowering drugs, are among the most commonly prescribed medications in the United States. The …
Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
