Below you'll find a list of all posts that have been categorized as “reputation management”
Dominoes continue to topple in the auto industry emissions mess When large crises break in one organization within an industry, it often follows that similar issues will be found within some number of their peers. Looking at recent events, the auto industry certainly seems to be following that pattern. First …
One high-credibility individual’s word against that of a low-credibility organization The departure of Domenico Scala appears to be evidence FIFA is set on continuing in ways that leave room for unethical behavior to creep in. Scala is well known as the head of auditing and compliance for soccer’s organizing body, but walked …
Saying “we’re sorry” and doing it well A quality apology is a beautiful thing. That’s why when we caught sight of this exquisitely executed, “We’re sorry” email from Cox’s Business branch to customers we had to share. Check it out, and maybe file it away as an example for the …
Reputation management is more important than ever before Reputation. It can help your organization to succeed, or it can be the reason your doors close for good. Though the level of understanding regarding just how important reputation really is has skyrocketed over the past couple years, most organizations still aren’t …
The two go hand-in-hand As much as those at the helm of a good number of old-school organizations may want it to go away, the trend of choosing products and services based not only on price point or features, but also on how much you like and agree with the …
Is review management part of your overall crisis management plans? With your stakeholders trusting online reviews more than ever before, now is the time to make improving your ratings an integral part of day-to-day crisis management activity. Whether you run a restaurant, doctor’s office, investment group, or any other type …
Investigating the impact of CEO action on your most valuable resource While the actions of all members of your organization hold the power to impact your reputation, the actions of those at the top typically hold more potential to create lasting damage. Weber Shandwick dug deeper into the relationship between …
Spiking someone’s drink is no laughing matter Bloomingdale’s had a lot of ‘splainin to do after a ridiculously inappropriate ad ran in the store’s new holiday catalog. Take a look and we’ll dive in after the jump: Yes, this is a real ad that was undoubtedly created by a …
Another failure to live up to expectations creates a reputation threat The hosts of The View created a code red situation after dropping disparaging comments about Miss America contestant and nurse Kelley Johnson. The backlash was immediate, and came from not only nurses and their families but the general public, …
Worker exploitation, wage fixing, and a lax crisis response create massive backlash against 7-Eleven Australia While 7-Eleven remains a ubiquitous part of American culture, the buzz surrounding the brand has taken a serious dive down under. A joint investigation by Four Corners and Fairmax Media found evidence of systemic wage …
Making broad statements with no backup isn’t the way to restore lost reputation Following weeks of international pressure, organizers of the 2016 Rio Olympics are backing away from statements declaring they would not be testing admittedly polluted bodies of water that are to be used in several events. An AP …
Why Jared won’t dethrone the sandwich king [Editor’s note: Subway found out first-hand the dangers even a seemingly clean spokesperson can suddenly present, and caught a lot of flak as a result. In this guest post, Andrea Obston explains why, despite the serious hurdle, Subway’s gonna be just fine.] Kudos …
Fallout from this case is evidence of dangers from others As predicted, outed Ashley Madison users are being targeted for extortion. Although the reported cases thus far have been of a widespread spam-based attack, it would take very little digging for someone interested in a more personal attack to find …
Are companies going too far in trying to provide the ultimate customer experience? Would it creep you out if your flight attendant walked up to you and wished you a happy birthday out of the blue? That’s precisely what a Gawker article claims is happening on United Airlines thanks to …
Create a cushion of goodwill to protect your reputation Typically we try to avoid using words from unknown sources for our Crisis Management Quotables, but given the ease with which so many reputations are being put into jeopardy either by minor issues or manufactured/baseless outrage these days this gem was …
